IT Service Desk Support Technician: Part-Time

Salary:

Depends on Qualifications

Location :

Anderson County, SC

Job Type:

Temporary - Part-Time

Job Number:

170113

Agency:

Tri-County Technical College

Opening Date:

10/15/2024

Closing Date:

12/2/2024 11:59 PM Eastern

Class Code::

UZ01

Slot Number::

0000

Position Number::

0000

Normal Work Schedule::

Other

Pay Band:

Unclassified

Hiring Range - Min.:

$14.00

Hiring Range - Max.:

$19.00

Opening Date:

10/15/2024

EEO Statement:

Equal Opportunity Employer

Agency Specific Application Procedures::

Finalists are subject to a criminal background and reference screening process. Candidates should upload a resume and cover letter to their online application.

Normal Work Schedule (Other)::

Up to 25 scheduled hours between 7:30 AM - 6:30 PM Monday - Thursday; 7:30 AM - 2:00 PM Friday.

Veteran Preference Statement:

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Are you passionate about education and eager to make a difference in the lives of students? Tri County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career

apply today!

We welcome applicants from all backgrounds and experiences who are committed to excellence in education.

Tri-County Technical College invites applicants to the role of Part-Time/Temporary IT Service Desk Support Technician. Housed at our Pendleton campus, the Part-Time/Temporary IT Service Desk Support Technician will report to the Service Desk Supervisor and is responsible for providing technical assistance and support related to end-user requests, installation/configuration, operation, and maintenance of systems' hardware and software. This position will be visible throughout the organization as the primary point of contact for support issues, and the successful candidate should have the ability and desire to have a positive impact on the IT department and the organization as a whole.

Job Duties Include: Accurately record all technical support requests from customers into our TeamDynamix ticketing system. This includes gathering any pertinent details that will assist the technical team in a successful and prioritized engagement with the customer. Provide Tier 1 support for TCTC technology and software applications. This support will be offered through email, phone, remote assistance, and face-to-face interactions. (Support may be required outside of normal business and operating hours.) Prepare new devices for deployment utilizing established imaging procedures. Address first-level support issues such as password resets, account lockouts, drive mapping, and user setups. Work at scheduled events to provide assistance and technical support Minimum and Additional Requirements

High school diploma and one year of experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems. Preferred Qualifications

Associate degree in related field or two years of experience as a technician. Knowledge and experience in the basics of computer networking concepts, and management of Windows operating systems. A+ certification is a plus. Ability to maintain a strict standard of confidentially of both personnel information and client data. Ability to work in a fast paced and deadline sensitive environment to help achieve maximum efficiency and user satisfaction through proficient use of time and resources. Strong work ethic putting forth effort, persistence, and pride. Good people skills, displaying patience, kindness and a friendly attitude when assisting users. Team player mentality through relationships, cross-training, and being able to support other team members, being a valuable member of the team. Ability to write clear concise information in our ticket database and create knowledge documentation to share with peers and customers. Additional Comments

Tri-County Technical College offers a comprehensive benefits package for FTE positions that includes, but is not limited, to the following:

Health, dental, vision, long term disability, and life insurance for employee, spouse, and children Life Insurance: Basic life insurance and optional supplements life insurance for employee, spouse, and children. 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental leave State Retirement Plan and Deferred Compensation Programs: 401k with employer contributions. Professional Development Opportunities: Team bonding activities/events and professional training programs. Employee Assistance Program (EAP): Counseling and support services. Work-Life Balance: Flexible work schedules, 37.5 work weeks and abbreviated Fridays.

Tri-County Technical College is committed to providing equal employment opportunities to all applicants and does not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Are you currently, or have you previously been employed with Tri-County Technical College?

Yes No

02

Do you possess at least a high school diploma and one year of experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems?

Yes No

03

Please list any relevant certifications you have as it pertains to this position.

04

What is your experience with ticketing systems as it pertains to this position?

05

Please describe your customer service experience as it relates to this position.

06

Will you now or in the future require sponsorship for employment visa status (e.g., H 1-B visa status)?

Yes No

07

How did you hear about us?

Required Question