MSUFCU
Service Desk/IT Help Desk Intern - Spring 2025
MSUFCU, East Lansing, Michigan, United States, 48823
As a Service Desk Intern, individuals will spend several weeks (most interns stay approximately 6 months) in a training program consisting of on-the-job trainings in the Service Desk team. This is a learning position which performs a variety of functions specific to the department that corresponds with the intern's field of study. This individual will be assigned various department projects to complete during their time as a Service Desk Intern. Service Desk Interns will have the opportunity to learn about the corporate culture while gaining hands-on experience.
Work Location:
Onsite; Headquarters campus in East Lansing, MI (schedule to be discussed during phone interview)
Work Schedule:
Part-Time 15-25 hours/week; Hours will be scheduled based on student's school schedule and business hours (8:30AM - 5:00PM Monday-Friday) Paid Hourly Internship:
$15.00+/hour Duration:
Winter/Spring Semester with potential to continue into future semesters and summer
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Essential Duties and Responsibilities:
Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.Responsible for imaging and deploying new equipment in conjunction with yearly Equipment Refresh Initiatives.Assist with moving and installing equipment in new offices or to accommodate new seating arrangements.Provide assistance with Audio Visual systems and other request technologies for meetings, trainings and events.Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors.Assist with other technical duties as needed to solve problems and requests that come to the Service Desk.Knowledge, Skills, and Abilities Required:
High school diploma or equivalent requiredActively pursuing Associate or Bachelor degree in related field of studyDemonstrates empathy and a commitment to providing superior member serviceAbility to assess member needs and offer alternativesDisplays high level of integritySeeks continuous learning and improvement through feedback and other meansAbility to be a self-starter and work successfully in a team-oriented environmentOpen to change and to considerable variety in the workplaceHigh level of both written and oral communication skillsAbility to develop constructive and cooperative relationships with others, and maintain them over timeAbility to analyze problems and to arrive at a proper solutionDemonstrates a commitment to the community and giving backAccepts responsibility and is accountable for high-quality resultsAbility to cross-sell products and services as beneficial to membersDisplays high level of creativity and innovationFosters a positive, energizing, fun, and diverse environmentCareful attention to detailPhysical Demands and Work
Environment:
May be required to remain in a stationary position for an extended period of time.Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.Frequently needs to move about inside or outside of an office areaExposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposureFrequently moves equipment or materials weighing up to 50 pounds for transport between areas of buildings.This position requires onsite presence at the employee's assigned location for all scheduled shifts.
Disclaimer:
The above statements are intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be.It is not intended to limit or in any way modify the rights of any supervisor to assign, direct, and control the work of employees under his or her supervision.The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty.MSU Federal Credit Union is an affirmative-action, equal-opportunity employer.Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential functions of the position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Work Location:
Onsite; Headquarters campus in East Lansing, MI (schedule to be discussed during phone interview)
Work Schedule:
Part-Time 15-25 hours/week; Hours will be scheduled based on student's school schedule and business hours (8:30AM - 5:00PM Monday-Friday) Paid Hourly Internship:
$15.00+/hour Duration:
Winter/Spring Semester with potential to continue into future semesters and summer
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Essential Duties and Responsibilities:
Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.Responsible for imaging and deploying new equipment in conjunction with yearly Equipment Refresh Initiatives.Assist with moving and installing equipment in new offices or to accommodate new seating arrangements.Provide assistance with Audio Visual systems and other request technologies for meetings, trainings and events.Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors.Assist with other technical duties as needed to solve problems and requests that come to the Service Desk.Knowledge, Skills, and Abilities Required:
High school diploma or equivalent requiredActively pursuing Associate or Bachelor degree in related field of studyDemonstrates empathy and a commitment to providing superior member serviceAbility to assess member needs and offer alternativesDisplays high level of integritySeeks continuous learning and improvement through feedback and other meansAbility to be a self-starter and work successfully in a team-oriented environmentOpen to change and to considerable variety in the workplaceHigh level of both written and oral communication skillsAbility to develop constructive and cooperative relationships with others, and maintain them over timeAbility to analyze problems and to arrive at a proper solutionDemonstrates a commitment to the community and giving backAccepts responsibility and is accountable for high-quality resultsAbility to cross-sell products and services as beneficial to membersDisplays high level of creativity and innovationFosters a positive, energizing, fun, and diverse environmentCareful attention to detailPhysical Demands and Work
Environment:
May be required to remain in a stationary position for an extended period of time.Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.Frequently needs to move about inside or outside of an office areaExposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposureFrequently moves equipment or materials weighing up to 50 pounds for transport between areas of buildings.This position requires onsite presence at the employee's assigned location for all scheduled shifts.
Disclaimer:
The above statements are intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be.It is not intended to limit or in any way modify the rights of any supervisor to assign, direct, and control the work of employees under his or her supervision.The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty.MSU Federal Credit Union is an affirmative-action, equal-opportunity employer.Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential functions of the position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)