Client Support Technician

Job Location: The office for this position is located at DNR SRO, 2040 W. Woodland, Springfield, Mo 65807. Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Natural Resources (DNR), as well as consolidated state agencies in Springfield and the surrounding areas. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the Springfield DNR Southwest Regional Office and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.