IDR, Inc.
Desktop Support Analyst
IDR, Inc., Memphis, Tennessee, us, 37544
IDR is seeking a
Desktop Analyst
to join one of our top clients in
Memphis . This role involves providing first and second level technical support to end-users for hardware and software issues on desktop computers across the organization. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!Position Overview/Responsibilities for the Desktop Analyst :- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.- Collaborate with IT teams to troubleshoot and resolve escalated incidents.- Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.- Manage all endpoint installations and configurations.- Assist in maintaining and updating inventory of computers and related peripherals.- This is a 6+ month contract position.Required Skills for Desktop Analyst :- Proficiency in working within a Microsoft Azure AD (Entra ID) environment.- Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.- Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.- Competence in supporting MacOS and Apple devices.- Thorough knowledge of current desktop computer operating systems, particularly Windows.- Ability to set up and configure computers and printers in a network environment.- Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.- Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).- Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.- Excellent written and verbal communication skills.- Exceptional customer service skills.- Minimum of 3 years of experience in a service desk support role.Whats in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row
Desktop Analyst
to join one of our top clients in
Memphis . This role involves providing first and second level technical support to end-users for hardware and software issues on desktop computers across the organization. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!Position Overview/Responsibilities for the Desktop Analyst :- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.- Collaborate with IT teams to troubleshoot and resolve escalated incidents.- Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.- Manage all endpoint installations and configurations.- Assist in maintaining and updating inventory of computers and related peripherals.- This is a 6+ month contract position.Required Skills for Desktop Analyst :- Proficiency in working within a Microsoft Azure AD (Entra ID) environment.- Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.- Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.- Competence in supporting MacOS and Apple devices.- Thorough knowledge of current desktop computer operating systems, particularly Windows.- Ability to set up and configure computers and printers in a network environment.- Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.- Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).- Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.- Excellent written and verbal communication skills.- Exceptional customer service skills.- Minimum of 3 years of experience in a service desk support role.Whats in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row