NavitsPartners
Help Desk Analyst 2 - HDA-24-14991
NavitsPartners, Chester, Pennsylvania, us, 19016
Title:
Help Desk Analyst 2Duration:
7 MonthsType:
Fully OnsiteLocation:
Chester, PA 19013Overview:
Provide Tier 2 technical support for hardware and software with 5+ years of experience.Key Responsibilities:Manage user expectations and ensure quality standards.Monitor and resolve support issues within service levels.Act as escalation point for high-priority issues.Troubleshoot software and hardware problems, escalating when necessary.Evaluate and recommend software/hardware solutions.Create user manuals and training materials; deliver end-user training.Provide hands-on technical assistance for business and technical users.Diagnose issues and collaborate with Level 1 support to ensure resolution.Skills:Strong customer service and communication skills.Proficient with call-tracking systems.Ability to work both independently and in a team environment.
Help Desk Analyst 2Duration:
7 MonthsType:
Fully OnsiteLocation:
Chester, PA 19013Overview:
Provide Tier 2 technical support for hardware and software with 5+ years of experience.Key Responsibilities:Manage user expectations and ensure quality standards.Monitor and resolve support issues within service levels.Act as escalation point for high-priority issues.Troubleshoot software and hardware problems, escalating when necessary.Evaluate and recommend software/hardware solutions.Create user manuals and training materials; deliver end-user training.Provide hands-on technical assistance for business and technical users.Diagnose issues and collaborate with Level 1 support to ensure resolution.Skills:Strong customer service and communication skills.Proficient with call-tracking systems.Ability to work both independently and in a team environment.