AEG
IT Technical Support Specialist
AEG, Los Angeles, California, United States, 90079
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The University of California, Los Angeles is accepting applications for the position of Technical Support Specialist. This is a career, full-time position with a targeted salary range of $29.03/hour - $34.71/hour with full health benefits and membership in the UC Retirement Plan. Under general supervision from the Network System Administrator (NSA) and IT (Information Technology) Director, provide technical client support for the Department of Intercollegiate Athletics (DIA).Maintain and uphold security of all client computers, peripherals, and mobile devices including phones and tablets.Assist in the development of user training of newly developed business applications. Appropriately troubleshoot or triage moderately complex network connectivity issues. Provide IT support for Athletics events.Analyze and determine computing needs and makes recommendations on appropriate tools (hardware, software, peripherals).Tests systems and updates internal documentation. Assess needs and recommend hardware and software acquisitions and upgrades based on user needs. When required by the IT Director temporarily act as department Network Coordinator (NC) and Computer Support Coordinator (CSC).
All applicants should demonstrate the following abilities/qualifications: Bachelor's Degree or equivalent work experience and training required; Experience in conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations; Experience in managing configuration and troubleshooting of iOS and Android devices; Experience in data management, data security, and access management preferred; Strong customer service orientation and possess the ability to establish and maintain cooperative working relationships with staff, coaches, students-athletes, and vendors; General knowledge of the ODI Network model and knowledge equivalent to Microsoft's Networking Essentials and knowledge of network communication protocols, such as DHCP, TCP/IP, etc.; Demonstrated skills in personal computers, using Microsoft Office applications, and knowledge of Windows 10/11 and Mac OS operating systems, security features, protocols, registry, configuration settings and fine-tuning parameters; Strong knowledge of online services such as Office 365 and Google Workspace; Knowledge of the functional operating features and differences between switches, routers, bridges, gateways and firewalls; General knowledge of messaging systems, in particular SMTP, POP, IMAP, MIME; Demonstrated ability to manage difficult customer service situations calmly, courteously, and efficiently; Skill at creating technical documentation for complex processes and applications; Ability to prioritize assignments to complete work in a timely manner when there are frequent changes in workload, assignments, deadlines, and competing requirements and workloads; Skill in communicating clearly and distinctly, for verbal and written presentations; Skill in communicating in non-technical terms regarding the use and operation of computer hardware and software.
Expressions of interest must be received by 8:59pm pm October 29th, 2024 . All applicants must submit their cover letter, resume and references.
*Employment is contingent upon completion of a satisfactory background check performed by Universal Background Screening and UCLA Athletics. UCLA is an Equal Opportunity/Affirmative Action Employer, and Intercollegiate Athletics has a strong commitment to the achievement of excellence and diversity among its coaches and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy see: UC Nondiscrimination and Affirmative Action Policy
The University of California, Los Angeles is accepting applications for the position of Technical Support Specialist. This is a career, full-time position with a targeted salary range of $29.03/hour - $34.71/hour with full health benefits and membership in the UC Retirement Plan. Under general supervision from the Network System Administrator (NSA) and IT (Information Technology) Director, provide technical client support for the Department of Intercollegiate Athletics (DIA).Maintain and uphold security of all client computers, peripherals, and mobile devices including phones and tablets.Assist in the development of user training of newly developed business applications. Appropriately troubleshoot or triage moderately complex network connectivity issues. Provide IT support for Athletics events.Analyze and determine computing needs and makes recommendations on appropriate tools (hardware, software, peripherals).Tests systems and updates internal documentation. Assess needs and recommend hardware and software acquisitions and upgrades based on user needs. When required by the IT Director temporarily act as department Network Coordinator (NC) and Computer Support Coordinator (CSC).
All applicants should demonstrate the following abilities/qualifications: Bachelor's Degree or equivalent work experience and training required; Experience in conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations; Experience in managing configuration and troubleshooting of iOS and Android devices; Experience in data management, data security, and access management preferred; Strong customer service orientation and possess the ability to establish and maintain cooperative working relationships with staff, coaches, students-athletes, and vendors; General knowledge of the ODI Network model and knowledge equivalent to Microsoft's Networking Essentials and knowledge of network communication protocols, such as DHCP, TCP/IP, etc.; Demonstrated skills in personal computers, using Microsoft Office applications, and knowledge of Windows 10/11 and Mac OS operating systems, security features, protocols, registry, configuration settings and fine-tuning parameters; Strong knowledge of online services such as Office 365 and Google Workspace; Knowledge of the functional operating features and differences between switches, routers, bridges, gateways and firewalls; General knowledge of messaging systems, in particular SMTP, POP, IMAP, MIME; Demonstrated ability to manage difficult customer service situations calmly, courteously, and efficiently; Skill at creating technical documentation for complex processes and applications; Ability to prioritize assignments to complete work in a timely manner when there are frequent changes in workload, assignments, deadlines, and competing requirements and workloads; Skill in communicating clearly and distinctly, for verbal and written presentations; Skill in communicating in non-technical terms regarding the use and operation of computer hardware and software.
Expressions of interest must be received by 8:59pm pm October 29th, 2024 . All applicants must submit their cover letter, resume and references.
*Employment is contingent upon completion of a satisfactory background check performed by Universal Background Screening and UCLA Athletics. UCLA is an Equal Opportunity/Affirmative Action Employer, and Intercollegiate Athletics has a strong commitment to the achievement of excellence and diversity among its coaches and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy see: UC Nondiscrimination and Affirmative Action Policy