Sunseeker Resorts
Human Resources Generalist/Employee Relations
Sunseeker Resorts, Punta Gorda, Florida, United States, 33599
Sunseeker Resort Charlotte Harbor is currently searching for a Human Resources Generalist!
The Human Resources Generalist/Employee Relations is responsible for supporting the Human Resources Department in all aspects of supporting the daily duties including designing, planning, implementing, training and maintain human resources programs, policies, and procedures. Maintaining good communication and a positive relationship with all levels of team members to promote team member satisfaction. The Hyman Resources Generalist/Employee Relations leads investigations into employee relations issues, investigate and resolve employee complaints.
All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.
Job Duties
Handles routine processing of Team Members requests, including processing new hires, terminations, password resets for team member systems including UKG, Pipeline, and Sunseeker University.Advise managers and supervisors regarding appropriate resolutions of team member relations issues, including disciplinary documentation, employee relations issues, such as harassment allegations, work complaints or other team member concerns.Assist in conducting effective, thorough, and objective investigations in cases of harassment, team member concerns and EEOC issues.Assists the managers with the administration of annual performance reviews for hourly members.Works closely with resort management and team members to improve work relationships, build morale, increase productivity and retention.Assist with administering and processing exit interviews, record feedback/dialog, and report patterns to management.Assists in the handling of unemployment compensation claimsSupport resort-wide training programs for the property; including but not limited to, new hire orientation, customer service, safety training, anti-harassment training and supervisory/management development trainingMaintain office supplies, general office organization and cleanlinessSupports on background checks and employee eligibility verifications.Assist with new hire orientation and employee recognition programs.Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and developmentAttends and participates in employee disciplinary meetings, terminations, and investigationsConducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.Exercise discretion and independent judgment when evaluating new programs, new services and new ideasContinue to learn and be on the forefront of new technology for the hotel industryCreate ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standardsDevelop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices.Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset managementPerform other functions as neededMinimum Requirements
Combination of Education and Experience will be considered.Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.
Bachelor's degree in human resources or related fieldMinimum of two (2) - three (3) years' previous hotel and/or Human Resources experienceSHRM-CP and/or PHRP certification preferredBilingual in Spanish is a plusOther Minimum Requirements
Ability to work varied shifts, including weekends and holidaysWorking knowledge of Microsoft OfficeExcellent customer service skillsAbility to function well under pressure, manage multiple priorities, and meet established deadlinesMust possess mature personal discretion and sound judgmentStrong leadership abilities, sound judgment, superior problem solving and decision-making skillsExcellent organizational, analytical and project management skills, with particular attention to quality and detailInterpersonal skills to deal effectively with all business contactsProfessional appearance and demeanor
Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.
For more information, see www.sunseekerresorts.com
The Human Resources Generalist/Employee Relations is responsible for supporting the Human Resources Department in all aspects of supporting the daily duties including designing, planning, implementing, training and maintain human resources programs, policies, and procedures. Maintaining good communication and a positive relationship with all levels of team members to promote team member satisfaction. The Hyman Resources Generalist/Employee Relations leads investigations into employee relations issues, investigate and resolve employee complaints.
All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.
Job Duties
Handles routine processing of Team Members requests, including processing new hires, terminations, password resets for team member systems including UKG, Pipeline, and Sunseeker University.Advise managers and supervisors regarding appropriate resolutions of team member relations issues, including disciplinary documentation, employee relations issues, such as harassment allegations, work complaints or other team member concerns.Assist in conducting effective, thorough, and objective investigations in cases of harassment, team member concerns and EEOC issues.Assists the managers with the administration of annual performance reviews for hourly members.Works closely with resort management and team members to improve work relationships, build morale, increase productivity and retention.Assist with administering and processing exit interviews, record feedback/dialog, and report patterns to management.Assists in the handling of unemployment compensation claimsSupport resort-wide training programs for the property; including but not limited to, new hire orientation, customer service, safety training, anti-harassment training and supervisory/management development trainingMaintain office supplies, general office organization and cleanlinessSupports on background checks and employee eligibility verifications.Assist with new hire orientation and employee recognition programs.Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and developmentAttends and participates in employee disciplinary meetings, terminations, and investigationsConducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.Exercise discretion and independent judgment when evaluating new programs, new services and new ideasContinue to learn and be on the forefront of new technology for the hotel industryCreate ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standardsDevelop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices.Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset managementPerform other functions as neededMinimum Requirements
Combination of Education and Experience will be considered.Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.
Bachelor's degree in human resources or related fieldMinimum of two (2) - three (3) years' previous hotel and/or Human Resources experienceSHRM-CP and/or PHRP certification preferredBilingual in Spanish is a plusOther Minimum Requirements
Ability to work varied shifts, including weekends and holidaysWorking knowledge of Microsoft OfficeExcellent customer service skillsAbility to function well under pressure, manage multiple priorities, and meet established deadlinesMust possess mature personal discretion and sound judgmentStrong leadership abilities, sound judgment, superior problem solving and decision-making skillsExcellent organizational, analytical and project management skills, with particular attention to quality and detailInterpersonal skills to deal effectively with all business contactsProfessional appearance and demeanor
Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.
For more information, see www.sunseekerresorts.com