Technical Support Analyst

IDR is seeking a Technical Support Analyst to join one of our top clients in Texas . This role is perfect for a tech-savvy professional who thrives in a dynamic, fast-paced environment, providing top-notch technical support to a diverse range of users. If you are passionate about technology, problem-solving, and making a difference in the healthcare sector, we encourage you to apply today Position Overview/Responsibilities for the Technical Support Analyst: Provide technical support to our client's team, addressing both hardware and software issues Document and respond to customer requests, ensuring accurate and timely resolutions Monitor work queues to ensure work requests are handled promptly Collaborate with other team members, development, and technical staff on complex issues Required Skills for Technical Support Analyst: Minimum of 4 years of relevant IT experience in a large environment Proficiency in Windows 10, Microsoft Office 365, and Windows Active Directory Experience with ticketing systems, preferably ServiceNow Strong understanding of networking principles Excellent troubleshooting skills and ability to communicate technical information to non-technical users Healthcare industry experience is a plus, but not required Must have a valid driver's license and reliable transportation What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more Opportunity to join an industry-leading organization Collaborative and team-oriented culture Why IDR? 25 Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row