E*Pro Inc
SAP Solution Manager Functional Consultant
E*Pro Inc, Stamford, Connecticut, United States, 06925
SAP Solution Manager Functional Consultant
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. Our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs.Roles & Responsibilities:
Involve in Onsite-Offshore coordination activities (handover-takeover, off business hour activity tracking, offshore reporting).Provide Solution Manager support to SAP implementation as well as support teams and internal customers/clients.Technical/Functional Skills:
Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for the following areas:Incident Management (IT Service Management)Change Request Management (ChaRM)Managing Solution Manager Projects and BlueprintIntegration with ARISStrong knowledge of various Solution Manager Features.In-depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager.Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.Knowledge of SAP CRM Service Module is an added advantage.Experience:
Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations.Experience with all aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post-implementation activities.Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager.Extensive experience in Onsite-Offshore working model.All your information will be kept confidential according to EEO guidelines.
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E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. Our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs.Roles & Responsibilities:
Involve in Onsite-Offshore coordination activities (handover-takeover, off business hour activity tracking, offshore reporting).Provide Solution Manager support to SAP implementation as well as support teams and internal customers/clients.Technical/Functional Skills:
Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for the following areas:Incident Management (IT Service Management)Change Request Management (ChaRM)Managing Solution Manager Projects and BlueprintIntegration with ARISStrong knowledge of various Solution Manager Features.In-depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager.Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.Knowledge of SAP CRM Service Module is an added advantage.Experience:
Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations.Experience with all aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post-implementation activities.Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager.Extensive experience in Onsite-Offshore working model.All your information will be kept confidential according to EEO guidelines.
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