Sage Group plc
Technical Support Analyst L1
Sage Group plc, Austin, Texas, us, 78716
Job Title Technical Support Analyst L1 Job Description You're a learner. You're a listener. You're a solutions-provider. You will feel the satisfaction of "I crushed it" as you shut down your computer at the end of the day. This is that kind of job. Let's skip to the good part. What's in it for you?
You will be communicating with customers via live chat, email, and screen share support by handling inquiries, and troubleshooting technical product-related issues. You will be articulating our product's solution, its practical use, and how it fulfills our customers' business requirements. Do you have experience Troubleshooting and replicating customer reported issues? If not, dont worry. We will train you! Key Responsibilities A day in the role:
o You will be participating in 100+ support tickets per montho You will support screen share calls on an as-needed basiso Documenting discoveries with clear reproduction steps and analysis for internal reviewo Documenting and updating customer records based on interactionso Providing input to the strategy for ensuring great customer outcomes
Requirements:Experience in a customer facing role (technical, phone-base preferred)
Nice to have experience:o Experience with ecommerce platforms such as Shopify, Amazon etc.o Inventory management workflowo Technical experience with SaaS platforms
Perks? We have plenty.•Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)•Comprehensive health, dental and vision coverage•401(k) retirement match (100% matching up to 4%)•21 days paid time off (+1 floating holiday)•5 days paid yearly to volunteer (through Sage Foundation)•Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)•A library of on-demand career development options and ongoing training offerings
Dig deeper about who we are:Who is Sage: https://www.sage.com/en-us/company/about-sage/Life at Sage: https://www.sage.com/en-us/company/careers/Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.beHow we make a difference: https://www.sage.com/en-us/company/sage-foundation/Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
#LI-EP1 Function Customer Operations Country United States Office Location Austin Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com .Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/
You will be communicating with customers via live chat, email, and screen share support by handling inquiries, and troubleshooting technical product-related issues. You will be articulating our product's solution, its practical use, and how it fulfills our customers' business requirements. Do you have experience Troubleshooting and replicating customer reported issues? If not, dont worry. We will train you! Key Responsibilities A day in the role:
o You will be participating in 100+ support tickets per montho You will support screen share calls on an as-needed basiso Documenting discoveries with clear reproduction steps and analysis for internal reviewo Documenting and updating customer records based on interactionso Providing input to the strategy for ensuring great customer outcomes
Requirements:Experience in a customer facing role (technical, phone-base preferred)
Nice to have experience:o Experience with ecommerce platforms such as Shopify, Amazon etc.o Inventory management workflowo Technical experience with SaaS platforms
Perks? We have plenty.•Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)•Comprehensive health, dental and vision coverage•401(k) retirement match (100% matching up to 4%)•21 days paid time off (+1 floating holiday)•5 days paid yearly to volunteer (through Sage Foundation)•Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)•A library of on-demand career development options and ongoing training offerings
Dig deeper about who we are:Who is Sage: https://www.sage.com/en-us/company/about-sage/Life at Sage: https://www.sage.com/en-us/company/careers/Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.beHow we make a difference: https://www.sage.com/en-us/company/sage-foundation/Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
#LI-EP1 Function Customer Operations Country United States Office Location Austin Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com .Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/