Brady
Technical Support Supervisor
Brady, Milwaukee, Wisconsin, United States, 53244
Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.
Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.What we need:The Technical Support Supervisor directs and enables staff to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. This position manages individual performance and professional development including coaching, development, performance and progressive disciplinary actions as needed. They are responsible for providing leadership, driving continuous improvement, maintaining standards and delivering a best in class customer experience.What you’ll be doing:Overseeing team performance, development, and KPI achievementUnderstanding customer needs and addressing challenges proactivelyAdjusting plans to meet resource and operational demandsEnsuring timely follow-up and resolution of customer issuesAnticipate problems and identify broader implicationsResolve day-to-day operational issuesIdentifying process gaps and lead improvementsManage call, email, and quality monitoring systemsLead successful hiring and onboarding of new employeesEnsure accurate Salesforce and SAP data managementDevelop processes to meet business goalsPerform advanced assignments as neededAnalyze reports to ensure accuracy and drive improvementsMonitoring team metrics and implement corrective actionsRecommend and implement changes to systems or processesCollaborate across departments to enhance efficienciesEnsure compliance with SOX, ISO, PCI, and AS9100 standardsParticipate in SOX, ISO, PCI, and AS9100 auditsConduct standard work audits and provide coachingConduct performance reviews and recommend pay increasesWhat you’ll need to be successful:Bachelors degree in Business, Communication, or a related field2-3 years of supervisory or leadership experienceStrong professional communication skills (verbal, written, interpersonal)Ability to work independently and have strong decision-making skillsEffective team building and leadership skillsStrong time management and organizational abilitiesMultitasking and meeting deadlinesAttention to detail in dynamic environmentsAbility to develop others through various methodsLeadership in high visibility, cross-functional projectsCritical thinking and systemic problem-solvingLI- #ON-SITE
Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.What we need:The Technical Support Supervisor directs and enables staff to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. This position manages individual performance and professional development including coaching, development, performance and progressive disciplinary actions as needed. They are responsible for providing leadership, driving continuous improvement, maintaining standards and delivering a best in class customer experience.What you’ll be doing:Overseeing team performance, development, and KPI achievementUnderstanding customer needs and addressing challenges proactivelyAdjusting plans to meet resource and operational demandsEnsuring timely follow-up and resolution of customer issuesAnticipate problems and identify broader implicationsResolve day-to-day operational issuesIdentifying process gaps and lead improvementsManage call, email, and quality monitoring systemsLead successful hiring and onboarding of new employeesEnsure accurate Salesforce and SAP data managementDevelop processes to meet business goalsPerform advanced assignments as neededAnalyze reports to ensure accuracy and drive improvementsMonitoring team metrics and implement corrective actionsRecommend and implement changes to systems or processesCollaborate across departments to enhance efficienciesEnsure compliance with SOX, ISO, PCI, and AS9100 standardsParticipate in SOX, ISO, PCI, and AS9100 auditsConduct standard work audits and provide coachingConduct performance reviews and recommend pay increasesWhat you’ll need to be successful:Bachelors degree in Business, Communication, or a related field2-3 years of supervisory or leadership experienceStrong professional communication skills (verbal, written, interpersonal)Ability to work independently and have strong decision-making skillsEffective team building and leadership skillsStrong time management and organizational abilitiesMultitasking and meeting deadlinesAttention to detail in dynamic environmentsAbility to develop others through various methodsLeadership in high visibility, cross-functional projectsCritical thinking and systemic problem-solvingLI- #ON-SITE