Supervisor, Cloud

Job SummaryThe Supervisor, Cloud will lead the Cloud team in the configuration and operation of UCSF cloud infrastructure services. The Supervisor, Cloud plays a pivotal role in ensuring the smooth and efficient operation of UCSF’s cloud infrastructure. This role supervises senior engineers and engineers in collaborating with a broad range of developers, engineers, business partners, and key University stakeholders to provide best-in-class cloud services. The Supervisor oversees the team that configures and supports workloads in the cloud, automates cloud infrastructure maintenance, and builds new operational monitoring capabilities. This role is responsible for overseeing day-to-day operations to ensure cloud services are efficient, reliable, and secure in delivery to customers.The Supervisor, Cloud will positively impact the University of California, San Francisco’s (UCSF) operations and culture by ensuring UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission. The Supervisor, Cloud will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $105,900 - $225,900 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.The Platform Services team within Infrastructure Services is committed to empowering the academic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and accessible technological support. The team oversees the management and maintenance of various technology platforms, including system and cloud services, to guarantee they are secure, readily available, and performing optimally. Platform Services handles the management of critical software, such as Epic, ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations, including server management, storage, and networking equipment, to ensure the reliable delivery of health services. Additionally, it manages databases with a focus on data security, availability, and top-tier performance. All these tasks are critical not only for the smooth operation of the University’s technological infrastructure, but also for enhancing productivity, enabling the provision of high-quality health services and learning, and ultimately, improving patient and student outcomesRequired QualificationsBachelor’s degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, computer information systems, etc.5 to 7+ years  Experience in one or more of the following fields: information technology, computer science, engineering, etc.1 to 3+ years  Experience in managing a team of technical professionals.Demonstrated experience in managing information technology, platforms, and cloud services.Knowledge of the design, development, and application of technology and systems to meet business needs.Advanced project management skills with demonstrated experience in delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. Demonstrated skill in managing technical staff.Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.Demonstrated experience with source control, testing, and continuous integration techniques for both cloud applications and infrastructure. Demonstrated experience with DevOps solutions development and deployment paradigms. Proven experience with the build, test, and release of applications in the delivery pipeline.Demonstrated experience with cloud-based automation tools and processes. Proven experience provisioning and maintaining cloud-based infrastructure.Demonstrated skills associated with adapting equipment and technology to serve user needs. Demonstrated comprehensive understanding of how system management actions affect other systems, system users, and dependent/related functions.Demonstrated knowledge, skills and abilities associated with system problem identification and resolution. Experience with design, configuration, operation, repair, and tuning of technology systems.Proficiency in key Infrastructure as Code (IaC) methodologies and principles. Knowledge of IaC tools such as Terraform, Ansible, Chef, Puppet, or equivalent IaC tools.Strong customer service skills and ability to triage and escalate to leadership and management for resolution. Ability to interpret, analyze, and apply pertinent service-level agreements, policies, procedures, regulations, and other requirements, and turn them into actionable outcomes.Ability to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.Strong organizational skills and ability to balance competing priorities and support concurrent projects.Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues. Familiarity with budget planning and management, business case development, and service management.Strong demonstrated problem-solving skills; ability to scope solutions based on knowledge of available resources and timelines. Ability to ask questions, gather information, evaluate options, and make decisions with integrity.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Ability to work with agility in a fast-paced environmentPreferred QualificationsProject Management Professional (PMP) or Project Management Institute (PMI) Certification or equivalentAbout UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.eduJoin us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.For the University of California's Affirmative Action Policy, please visit: For the University of California's Anti Discrimination Policy, please visit: OrganizationCampusJob Code and Payroll Title000526 SYS ADMSTN SUPV 2 Job CategoryClinical Systems / IT Professionals, Supervisory / ManagementBargaining Unit99 - Policy-Covered (No Bargaining Unit) Employee ClassCareerPercentage100%LocationSan Francisco, CA CampusMission Center Building (SF) Work StyleHybridShiftDays, VariableShift Length8 Hours Additional Shift DetailsM-F, 9am to 5pm, as required after hours supportDepartment Name: F_ IT Cloud SvcsPosition Type: Full TimeReq Number: 81469BR