City of Grants Pass, OR
Dispatcher (9-1-1)
City of Grants Pass, OR, Grants Pass, Oregon, United States, 97527
Salary :
$55,157.86 - $73,908.64 Annually
Location :
Grants Pass, OR
Job Type:
Full-Time
Job Number:
24-58
Department:
Police
Opening Date:
10/17/2024
Closing Date:
11/8/2024 5:00 PM Pacific
About the Position
Are you amazing? Are you energized helping people and being a strong team member? If this is
YOU , then join our . We are looking for team members to serve our community. The team is supportive and compassionate and is ready to teach new team members. The job can be stressful and fast paced and that is why we embrace and foster a team built on support and compassion. Our culture is designed to grow and foster long careers, as well as provide exceptional community service.
9-1-1 Dispatchers are skilled at multi-tasking, typing 40 wpm, and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times.
Successful applicants will have strong keyboarding skills, outstanding interpersonal and judgment skills and the ability to multi-task during intense situations and high volume workloads. Incumbents are responsible for answering emergency 9-1-1 and non-emergency telephone calls and directing appropriate and timely resources. Responsibilities include prioritizing calls, tracking unit status, and dispatching emergency personnel to crime scenes and calls for service.Benefits:
911 Dispatchers receive full-family medical for about $220 per month, PERS retirement with the City contributing the employer and employee portion of contributions, health reimbursement account, life insurance and long term disability.
Check out this video of our Dispatchers:
Our Police Department is a 24-7 operation and all candidates will be required to work nights, weekends, rotating shifts and holidays.
Hiring timeline:1. Complete an application, attaching your resume, cover letter and typing test.2. After review of your application, candidates selected will be contacted to complete Criticall testing.3. Successful candidates on Criticall test will then complete an observation in our dispatch center.4. Interviews will be scheduled.5. After interviews, candidates selected will go to a Chiefs interview. We anticipate a hiring date for the successful candidate January or February, 2025.
Questions regarding this role may be directed to: or 541-450-6050.
The City of Grants Pass is a High Performance Organization that has a well-defined Mission, Vision and Values which provides the framework for our organizational culture. We believe that the best solutions come from empowered teams with the knowledge and shared vision of the community's goals. We promote a legacy of excellence through a culture of trust, collaboration, and encouragement of personal growth and the celebration of our achievements. We seek to attract adaptable, creative and motivated individuals who share our community pride and dedication to exceptional public service.
If you are an individual who appreciates a working team environment, which focuses on trust, crucial communications, commitment, accountability and results, then the City of Grants Pass may be a great place for you!Minimum Qualifications
A High School Diploma or GED and one year of customer service experience, including the use of computers is required; public safety experience is preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the
Licensing Requirements:•Law Enforcement Data System Certificate within 60 days of appointment•First Aid/CPR Certificate within one year of appointment•Basic Telecommunications Certificate within one year of appointment•Emergency Medical Dispatch Certificate within one year of appointment•Certification of 40 words per minute with a minimum 95% accuracy keyboarding skills
A complete listing of duties can be reviewed in the job description.
In addition to base salary, incentives upon verification, available to Dispatchers include:•Associates Degree - 2.5%•Bachelor Degree - 5.0%•Second Language - 1.25%•DPSST Intermediate Certificate - 2.50%•DPSST Advanced Certificate - 2.50%
Note: Associates Degree is not cumulative.
How to Apply
Application materials must be submitted on-line by the closing date in order to be considered for this position. Any application missing required materials will not be considered.
Required materials
to be turned in for this recruitment are:1. City Application2. Supplemental Questionnaire3. Cover Letter4. Typing Test indicating at least 40 words per minute with a 95% accuracy in keyboarding skills.
A typing test can be completed on-line, or at a temporary employment agency. Typing accuracy is subject to verification.
Ranking and Selection
The ranking and selection of applicants to proceed in the process includes: experience and knowledge, education, responses to supplemental questionnaire, submission of required materials and meeting minimum qualifications and special qualifications of the position. The initial process may include oral interviews and skills testing. Final selection will require a background investigation, including a criminal history review, and, depending on the position, a psychological screening, physical, functional and/or drug screening.
All candidates will be notified of the status of their application after the closing date.
Reasonable accommodations may be made upon request prior to the application deadline to enable individuals with disabilities to participate in the job application process.
Per Oregon Revised Statutes 408.225 and 408.230, the City of Grants Pass grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. If you are eligible and wish to claim Veterans' preference points, please indicate so on your application. Please note that you need to submit documentation of your eligibility at the time of your application.
Directly related work experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law.
It is the policy of the City of Grants Pass that no person shall be discriminated against based on race and characteristics traditionally associated with race to include hair styles, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or current employment status. The City values diversity and encourages everyone who is interested in employment with the City to apply.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Police Officer applicants must show proof of citizenship with 18 months of hire.
In & Around Grants PassThe recreational opportunities of the Rogue River are many: jet-boats, rafting, kayaking, paddle boarding, fishing, water skiing, tubing/swimming, gold panning and the 37-mile Rogue Hiking Trail. In addition to our world famous white water Rogue River, nearby mountains provide high-mountain recreational experiences, including snow skiing at Mt. Ashland, multiple access points to the Pacific Crest Trail, snow-shoeing, and ATV trails. Cultural activities center around the Shakespeare Festival in Ashland and the historic town of Jacksonville. Other scenic attractions include: Crater Lake National Park, Oregon Caves National Monument, and the northern portion of the Redwoods. Grants Pass' year-round calendar of events offers something for everyone. And once the sun goes down, the region takes on a life of its own with fine restaurants, theatres and a performing arts center.
Visitor information:
City of Grants Pass
Benefits for 2024
Description of Benefits
All full time employees.
INSURANCE
Health InsuranceThe City provides a full family medical package that includes the following: medical, prescription, and vision insurance. Full family coverage includes spouse or same sex domestic partner and children up to age 26.
Most employees are currently provided two options for health insurance and may elect to have their portion of the health insurance premium taken out of their paycheck on a pre-tax basis. Rates for 2023, for health and dental coverage range from $207 to $221 per month depending on the coverage selected.
Dental InsuranceThe City provides two carriers for dental coverage, PacificSource and Willamette Dental Group. PacificSource Dental allows employees to select any dentist covered by PacificSource. Willamette Dental Group is a dental service provider, and employees selecting this option must go to a Willamette Dental Center for services.
Flexible Spending/125 ProgramEmployees may elect to set aside monies pre-tax for out of pocket medical (maximum deferral $3,050) and/or dependent care (maximum deferral $5,000) expenses.
HRA/VEBAEmployees selecting the higher deductible/out-of-pocket health insurance plan, the City contributes $234 per month to a Health Reimbursement Account (HRA/VEBA). For Teamster covered employees the City contributes $140 per month to a Health Reimbursement Account (HRA/VEBA).
Life InsuranceThe City provides life insurance to all full-time employees at one time their annual salary. An employee can voluntarily choose to purchase additional life insurance, spousal life and/or dependent life.
Accidental Death and DismembermentThe City provides accidental death and dismemberment insurance to all full-time employees at one time their annual salary.
Long Term DisabilityThe City provides long term disability benefits at the rate of 60% of salary with a maximum covered salary of $15,000 per month. This benefit has a 90-day elimination period.
RETIREMENT
The City participates in the Public Employees Retirement System (PERS). The employee's contribution of 6% is paid by the City under each collective bargaining agreement and the personnel rules at this time.
Employees who are already members of PERS at the time of hire are effective immediately.
Oregon Public Service Retirement Plan (OPSRP)An employee who is new to Oregon public service and was hired on or after August 29, 2003, becomes an OPSRP Pension Program member if the employee works six full calendar months in a qualifying position for an OPSRP-Participating employer. The six-month waiting period cannot be interrupted by more than 30 consecutive working days and must be served with the same employer.
VOLUNTARY ELECTIONS
Deferred Compensation ProgramDeferred compensation is a voluntary program which allows employees to designate a dollar amount or percentage of their pay for pre-tax retirement savings. These funds are deducted from an employee's check after FICA taxes, but before state and federal taxes, are applied. These funds are held state and federal tax free until the employee begins to withdraw funds. An employee is eligible to withdraw funds upon separation of service. The City provides four different carriers from which the employee can select. Employees may defer a maximum of $22,500 (2023 limit) per year, with "catch-up" provisions that apply to pre-retirement employees.
LEAVE BENEFITS
VacationVacation accrual is provided to all regularly scheduled employees based upon their job classification, labor group, and scheduled workweek. Accruals are available to use upon satisfactory completion of the trial service period in most cases.
Holiday/Holiday CompensationManagement, supervisors, non-represented, Teamsters and Grants Pass Employee Association employees receive 10 paid holidays per year. Police and Fire employees receive a lump sum accrual for holidays.
Sick LeaveSick leave accrual is provided to all regularly scheduled employees based upon their scheduled work week and labor group. Sick leave accrual is available for use immediately.
Emergency LeaveEmergency leave is provided to employees to attend the funeral of an immediate family member, or to visit an immediate family whose illness may result in death. Firefighters may take a 24-hour shift and all other employees may take up to 3 days emergency leave days per calendar year. Sick leave and/or vacation may also be utilized with approval.
OTHER BENEFITS
Employee Assistance ProgramThe EAP provides employees and members of their households up to four confidential visits per issue per year at no cost. Visits may be for counseling, assessment or referral help in dealing with the various stresses in life.
Fitness Reimbursement PolicyFull-time employees are eligible for up to $40 per month towards monthly membership dues to a health/fitness facility. Reimbursement is based on attendance and requires proof of payment and is processed on a quarterly basis through payroll. Regular part-time employees are eligible for a pro-rated reimbursement.
Educational Reimbursement PolicyUp to fifty percent of the cost of registration and fees associated with educational courses taken at an accredited institution and related to a regular employee's job may be reimbursed upon successful (Grade C or better) completion of the class. Term maximums apply for reimbursement. Employees who have completed their trial service period are eligible for this benefit. This program is dependent on budget availability.
Note: All benefits and contributions listed on this summary are subject to change
01
We appreciate your interest in becoming a member of the City of Grants Pass' team. Working in service of our citizens and community is important and we value your time and effort to complete the application process. We have prepared supplemental questions as part of our selection process to assist us in determining if you possess the knowledge, skills and abilities to succeed in the position for which you've applied. These questions should be answered accurately and thoroughly based on your work history. If you are requesting veteran's preference, indicate that you are a veteran AND upload a copy of your DD214 or veteran administration letter indicating your disabled status if applicable. Veteran preference documentation must be submitted by the closing of the announcement. I have read and understood all of the information listed above.
YesNo
02
This position requires candidates to work weekends, holidays, overtime and day, swing and night shifts.To affirm you have read and understood this statement, mark 'yes'.
YesNo
03
Do you agree if selected to fill this position, that you will be able to attend a 3 ½ week academy in Salem, Oregon? (City pays for attendance and all approved costs associated with attendance.)
YesNo
04
Are you able to type without looking at your hands?
YesNo
05
What work environment do you enjoy working in? Please be specific.
06
Give an example of your experience in multi-tasking (doing multiple tasks at the same time). Would you consider yourself a strong multi-tasker? Would your current employer and co-workers consider you good at multi-tasking? Explain your answer.
07
Describe a time when you had to take on extra duties or make some other sacrifice (such as changing your schedule) in order for an overall improvement in the service to your customers and your department? How did the change affect the service to customers?
08
Can you describe a time when your stress resulted in making errors at work or in some way affected your work performance? If applicable, how did you address your stress level to stop these errors?
09
Have you ever been convicted of a felony?
YesNo
10
If you answered yes to the previous question, please provide specific details for each occurrence including: 1-Date; 2-Location; 3-Charge and description of the offense; 4-Penalty/Disposition. If this is not applicable please type "NA" in the text box.
Required Question
$55,157.86 - $73,908.64 Annually
Location :
Grants Pass, OR
Job Type:
Full-Time
Job Number:
24-58
Department:
Police
Opening Date:
10/17/2024
Closing Date:
11/8/2024 5:00 PM Pacific
About the Position
Are you amazing? Are you energized helping people and being a strong team member? If this is
YOU , then join our . We are looking for team members to serve our community. The team is supportive and compassionate and is ready to teach new team members. The job can be stressful and fast paced and that is why we embrace and foster a team built on support and compassion. Our culture is designed to grow and foster long careers, as well as provide exceptional community service.
9-1-1 Dispatchers are skilled at multi-tasking, typing 40 wpm, and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times.
Successful applicants will have strong keyboarding skills, outstanding interpersonal and judgment skills and the ability to multi-task during intense situations and high volume workloads. Incumbents are responsible for answering emergency 9-1-1 and non-emergency telephone calls and directing appropriate and timely resources. Responsibilities include prioritizing calls, tracking unit status, and dispatching emergency personnel to crime scenes and calls for service.Benefits:
911 Dispatchers receive full-family medical for about $220 per month, PERS retirement with the City contributing the employer and employee portion of contributions, health reimbursement account, life insurance and long term disability.
Check out this video of our Dispatchers:
Our Police Department is a 24-7 operation and all candidates will be required to work nights, weekends, rotating shifts and holidays.
Hiring timeline:1. Complete an application, attaching your resume, cover letter and typing test.2. After review of your application, candidates selected will be contacted to complete Criticall testing.3. Successful candidates on Criticall test will then complete an observation in our dispatch center.4. Interviews will be scheduled.5. After interviews, candidates selected will go to a Chiefs interview. We anticipate a hiring date for the successful candidate January or February, 2025.
Questions regarding this role may be directed to: or 541-450-6050.
The City of Grants Pass is a High Performance Organization that has a well-defined Mission, Vision and Values which provides the framework for our organizational culture. We believe that the best solutions come from empowered teams with the knowledge and shared vision of the community's goals. We promote a legacy of excellence through a culture of trust, collaboration, and encouragement of personal growth and the celebration of our achievements. We seek to attract adaptable, creative and motivated individuals who share our community pride and dedication to exceptional public service.
If you are an individual who appreciates a working team environment, which focuses on trust, crucial communications, commitment, accountability and results, then the City of Grants Pass may be a great place for you!Minimum Qualifications
A High School Diploma or GED and one year of customer service experience, including the use of computers is required; public safety experience is preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the
Licensing Requirements:•Law Enforcement Data System Certificate within 60 days of appointment•First Aid/CPR Certificate within one year of appointment•Basic Telecommunications Certificate within one year of appointment•Emergency Medical Dispatch Certificate within one year of appointment•Certification of 40 words per minute with a minimum 95% accuracy keyboarding skills
A complete listing of duties can be reviewed in the job description.
In addition to base salary, incentives upon verification, available to Dispatchers include:•Associates Degree - 2.5%•Bachelor Degree - 5.0%•Second Language - 1.25%•DPSST Intermediate Certificate - 2.50%•DPSST Advanced Certificate - 2.50%
Note: Associates Degree is not cumulative.
How to Apply
Application materials must be submitted on-line by the closing date in order to be considered for this position. Any application missing required materials will not be considered.
Required materials
to be turned in for this recruitment are:1. City Application2. Supplemental Questionnaire3. Cover Letter4. Typing Test indicating at least 40 words per minute with a 95% accuracy in keyboarding skills.
A typing test can be completed on-line, or at a temporary employment agency. Typing accuracy is subject to verification.
Ranking and Selection
The ranking and selection of applicants to proceed in the process includes: experience and knowledge, education, responses to supplemental questionnaire, submission of required materials and meeting minimum qualifications and special qualifications of the position. The initial process may include oral interviews and skills testing. Final selection will require a background investigation, including a criminal history review, and, depending on the position, a psychological screening, physical, functional and/or drug screening.
All candidates will be notified of the status of their application after the closing date.
Reasonable accommodations may be made upon request prior to the application deadline to enable individuals with disabilities to participate in the job application process.
Per Oregon Revised Statutes 408.225 and 408.230, the City of Grants Pass grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. If you are eligible and wish to claim Veterans' preference points, please indicate so on your application. Please note that you need to submit documentation of your eligibility at the time of your application.
Directly related work experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law.
It is the policy of the City of Grants Pass that no person shall be discriminated against based on race and characteristics traditionally associated with race to include hair styles, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or current employment status. The City values diversity and encourages everyone who is interested in employment with the City to apply.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Police Officer applicants must show proof of citizenship with 18 months of hire.
In & Around Grants PassThe recreational opportunities of the Rogue River are many: jet-boats, rafting, kayaking, paddle boarding, fishing, water skiing, tubing/swimming, gold panning and the 37-mile Rogue Hiking Trail. In addition to our world famous white water Rogue River, nearby mountains provide high-mountain recreational experiences, including snow skiing at Mt. Ashland, multiple access points to the Pacific Crest Trail, snow-shoeing, and ATV trails. Cultural activities center around the Shakespeare Festival in Ashland and the historic town of Jacksonville. Other scenic attractions include: Crater Lake National Park, Oregon Caves National Monument, and the northern portion of the Redwoods. Grants Pass' year-round calendar of events offers something for everyone. And once the sun goes down, the region takes on a life of its own with fine restaurants, theatres and a performing arts center.
Visitor information:
City of Grants Pass
Benefits for 2024
Description of Benefits
All full time employees.
INSURANCE
Health InsuranceThe City provides a full family medical package that includes the following: medical, prescription, and vision insurance. Full family coverage includes spouse or same sex domestic partner and children up to age 26.
Most employees are currently provided two options for health insurance and may elect to have their portion of the health insurance premium taken out of their paycheck on a pre-tax basis. Rates for 2023, for health and dental coverage range from $207 to $221 per month depending on the coverage selected.
Dental InsuranceThe City provides two carriers for dental coverage, PacificSource and Willamette Dental Group. PacificSource Dental allows employees to select any dentist covered by PacificSource. Willamette Dental Group is a dental service provider, and employees selecting this option must go to a Willamette Dental Center for services.
Flexible Spending/125 ProgramEmployees may elect to set aside monies pre-tax for out of pocket medical (maximum deferral $3,050) and/or dependent care (maximum deferral $5,000) expenses.
HRA/VEBAEmployees selecting the higher deductible/out-of-pocket health insurance plan, the City contributes $234 per month to a Health Reimbursement Account (HRA/VEBA). For Teamster covered employees the City contributes $140 per month to a Health Reimbursement Account (HRA/VEBA).
Life InsuranceThe City provides life insurance to all full-time employees at one time their annual salary. An employee can voluntarily choose to purchase additional life insurance, spousal life and/or dependent life.
Accidental Death and DismembermentThe City provides accidental death and dismemberment insurance to all full-time employees at one time their annual salary.
Long Term DisabilityThe City provides long term disability benefits at the rate of 60% of salary with a maximum covered salary of $15,000 per month. This benefit has a 90-day elimination period.
RETIREMENT
The City participates in the Public Employees Retirement System (PERS). The employee's contribution of 6% is paid by the City under each collective bargaining agreement and the personnel rules at this time.
Employees who are already members of PERS at the time of hire are effective immediately.
Oregon Public Service Retirement Plan (OPSRP)An employee who is new to Oregon public service and was hired on or after August 29, 2003, becomes an OPSRP Pension Program member if the employee works six full calendar months in a qualifying position for an OPSRP-Participating employer. The six-month waiting period cannot be interrupted by more than 30 consecutive working days and must be served with the same employer.
VOLUNTARY ELECTIONS
Deferred Compensation ProgramDeferred compensation is a voluntary program which allows employees to designate a dollar amount or percentage of their pay for pre-tax retirement savings. These funds are deducted from an employee's check after FICA taxes, but before state and federal taxes, are applied. These funds are held state and federal tax free until the employee begins to withdraw funds. An employee is eligible to withdraw funds upon separation of service. The City provides four different carriers from which the employee can select. Employees may defer a maximum of $22,500 (2023 limit) per year, with "catch-up" provisions that apply to pre-retirement employees.
LEAVE BENEFITS
VacationVacation accrual is provided to all regularly scheduled employees based upon their job classification, labor group, and scheduled workweek. Accruals are available to use upon satisfactory completion of the trial service period in most cases.
Holiday/Holiday CompensationManagement, supervisors, non-represented, Teamsters and Grants Pass Employee Association employees receive 10 paid holidays per year. Police and Fire employees receive a lump sum accrual for holidays.
Sick LeaveSick leave accrual is provided to all regularly scheduled employees based upon their scheduled work week and labor group. Sick leave accrual is available for use immediately.
Emergency LeaveEmergency leave is provided to employees to attend the funeral of an immediate family member, or to visit an immediate family whose illness may result in death. Firefighters may take a 24-hour shift and all other employees may take up to 3 days emergency leave days per calendar year. Sick leave and/or vacation may also be utilized with approval.
OTHER BENEFITS
Employee Assistance ProgramThe EAP provides employees and members of their households up to four confidential visits per issue per year at no cost. Visits may be for counseling, assessment or referral help in dealing with the various stresses in life.
Fitness Reimbursement PolicyFull-time employees are eligible for up to $40 per month towards monthly membership dues to a health/fitness facility. Reimbursement is based on attendance and requires proof of payment and is processed on a quarterly basis through payroll. Regular part-time employees are eligible for a pro-rated reimbursement.
Educational Reimbursement PolicyUp to fifty percent of the cost of registration and fees associated with educational courses taken at an accredited institution and related to a regular employee's job may be reimbursed upon successful (Grade C or better) completion of the class. Term maximums apply for reimbursement. Employees who have completed their trial service period are eligible for this benefit. This program is dependent on budget availability.
Note: All benefits and contributions listed on this summary are subject to change
01
We appreciate your interest in becoming a member of the City of Grants Pass' team. Working in service of our citizens and community is important and we value your time and effort to complete the application process. We have prepared supplemental questions as part of our selection process to assist us in determining if you possess the knowledge, skills and abilities to succeed in the position for which you've applied. These questions should be answered accurately and thoroughly based on your work history. If you are requesting veteran's preference, indicate that you are a veteran AND upload a copy of your DD214 or veteran administration letter indicating your disabled status if applicable. Veteran preference documentation must be submitted by the closing of the announcement. I have read and understood all of the information listed above.
YesNo
02
This position requires candidates to work weekends, holidays, overtime and day, swing and night shifts.To affirm you have read and understood this statement, mark 'yes'.
YesNo
03
Do you agree if selected to fill this position, that you will be able to attend a 3 ½ week academy in Salem, Oregon? (City pays for attendance and all approved costs associated with attendance.)
YesNo
04
Are you able to type without looking at your hands?
YesNo
05
What work environment do you enjoy working in? Please be specific.
06
Give an example of your experience in multi-tasking (doing multiple tasks at the same time). Would you consider yourself a strong multi-tasker? Would your current employer and co-workers consider you good at multi-tasking? Explain your answer.
07
Describe a time when you had to take on extra duties or make some other sacrifice (such as changing your schedule) in order for an overall improvement in the service to your customers and your department? How did the change affect the service to customers?
08
Can you describe a time when your stress resulted in making errors at work or in some way affected your work performance? If applicable, how did you address your stress level to stop these errors?
09
Have you ever been convicted of a felony?
YesNo
10
If you answered yes to the previous question, please provide specific details for each occurrence including: 1-Date; 2-Location; 3-Charge and description of the offense; 4-Penalty/Disposition. If this is not applicable please type "NA" in the text box.
Required Question