IT Help Desk Specialist

Job Title: IT Helpdesk SpecialistJob Type: Full-Time HourlyLocation: On-Site, 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215About Bloom:Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Blooms model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for five consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first.By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work.Job Summary:Bloom Healthcare is seeking a dedicated IT Helpdesk Specialist to provide essential first-line support for electronic health record (EHR) systems and other IT-related services. The role involves diagnosing and resolving EHR and Telephony issues, managing tickets, and collaborating with both internal teams and external vendors, such as ECW, to ensure timely resolutions. The IT Helpdesk Specialist will also represent IT during employee onboarding and ensure all new employees are trained on Desktop and technology tools to perform their jobs.Responsibilities:+ Provide first-line support for EHR-related issues, diagnose and resolve issues timely and effectively.+ Manage and track EHR issue and requests tickets, collaborating with internal teams and external vendors (e.g. ECW), prioritizing requests and escalating complex issues.+ Troubleshoot and resolve telephony issues, including phone system setups, configurations, and ongoing support.+ Communicate company IT updates, changes, and maintenance schedules to all employees.+ Provide IT training and support during employee onboarding including setting up the EHR, Microsoft suite, telephony, and devices.+ Document resolutions, tutorials, and processes.+ Other IT-related duties as assignedQualifications:+ 2+ years of experience in IT helpdesk support, preferably within healthcare.+ Experience with EHR systems, eClinicalWorks is highly preferred.+ Experience with call center and telecom workflows+ Experience with both Windows and Apple devices+ Experience with Microsoft Office 365+ Excellent communication and interpersonal skills with a customer-focused approach.+ Strong project management skills with the ability to prioritize and manage multiple tasks.+ Strong problem-solving skills and attention to detail.Why Bloom?+ Competitive salary with bonuses and stock options.+ Opportunities for professional growth.+ Collaborative work environment with a passionate team making a difference in healthcare.+ Comprehensive health, dental, and vision insurance including an employer-paid benefit plan.+ 401(k) retirement plan.+ Employer-paid basic life and AD&D insurance.+ Generous PTO and paid holidays.+ Annual continued education allowance.Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.The salary for this position is competitive and commensurate with experience. The pay range for this role in the state of Colorado typically falls between $23 - $28 hourly with the potential for performance-based bonuses and other benefits. Actual compensation may vary based on factors such as qualifications, experience, and location within the state.Powered by JazzHR