Parker's Kitchen
SERVICE DESK INTERN
Parker's Kitchen, Port Wentworth, Georgia, United States,
Parker's Kitchen is seeking a motivated Service Desk Intern to join our team. As an intern, you will work alongside experienced Service Desk Support Representatives, gaining hands-on experience in handling both facilities maintenance and IT support tickets. This internship offers a unique opportunity to develop technical and customer service skills in a fast-paced retail environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist with Facilities Maintenance Support:
Help log and track facilities maintenance tickets, including plumbing, electrical, HVAC, and general building issues.Shadow Service Desk Support Representatives to learn how to coordinate with vendors and internal teams for resolution.Participate in basic troubleshooting and problem-solving activities for minor facilities issues.Update ticket information and assist with follow-up actions to ensure timely resolution.Assist with IT Support:Assist in handling IT-related support requests, including hardware and software issues, system access, and network connectivity problems.Learn to troubleshoot basic technical problems under the guidance of senior team members.Help escalate complex IT issues to the appropriate personnel and track resolutions.Gain experience in supporting users with guidance on IT policies and best practices.Customer Service:Learn and apply customer service skills to provide friendly and effective support to Parker's Kitchen employees.Help gather necessary information from end-users and communicate updates on ticket status.Develop a customer-focused approach by observing and participating in service interactions.Documentation and Reporting:Assist in maintaining accurate documentation of support activities and ticket resolutions.Help update knowledge base articles with the guidance of senior representatives.Participate in reporting activities to track service desk performance and identify areas for improvement.Learning Opportunities:
Gain exposure to real-world facilities management and IT support practices.Develop skills in troubleshooting, technical problem-solving, and customer service.Learn to use ticketing systems and improve communication with internal stakeholders.Work in a collaborative, team-oriented environment and gain mentorship from experienced professionals.EDUCATION AND REQUIREMENTS
Qualifications:
Currently pursuing a degree in Information Technology, Computer Science, Facilities Management, or a related field.Interest in developing technical support and troubleshooting skills.Strong communication skills, both verbal and written.A customer-oriented attitude with a willingness to learn and adapt.Basic understanding of IT concepts, hardware, software, and network issues is a plus.Ability to work collaboratively in a fast-paced environment.TRAVEL
Occasional travel required, primarily local. (
PHYSICAL REQUIREMENTS
Prolonged periods sitting at a desk and working at a computer.Internship Benefits:
Hands-on experience in a real-world service desk environment.Mentorship from experienced Service Desk Support Representatives.Opportunity to develop technical skills and gain exposure to facilities and IT support.Potential for future employment opportunities based on performance.
Join Our Team:
If you're a proactive learner looking to gain practical experience in IT and facilities support, we encourage you to apply for the Service Desk Intern position at Parker's Kitchen. This is a great opportunity to build your skills and grow within a supportive team. Apply now and take the first step toward a rewarding career!
Parker's Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist with Facilities Maintenance Support:
Help log and track facilities maintenance tickets, including plumbing, electrical, HVAC, and general building issues.Shadow Service Desk Support Representatives to learn how to coordinate with vendors and internal teams for resolution.Participate in basic troubleshooting and problem-solving activities for minor facilities issues.Update ticket information and assist with follow-up actions to ensure timely resolution.Assist with IT Support:Assist in handling IT-related support requests, including hardware and software issues, system access, and network connectivity problems.Learn to troubleshoot basic technical problems under the guidance of senior team members.Help escalate complex IT issues to the appropriate personnel and track resolutions.Gain experience in supporting users with guidance on IT policies and best practices.Customer Service:Learn and apply customer service skills to provide friendly and effective support to Parker's Kitchen employees.Help gather necessary information from end-users and communicate updates on ticket status.Develop a customer-focused approach by observing and participating in service interactions.Documentation and Reporting:Assist in maintaining accurate documentation of support activities and ticket resolutions.Help update knowledge base articles with the guidance of senior representatives.Participate in reporting activities to track service desk performance and identify areas for improvement.Learning Opportunities:
Gain exposure to real-world facilities management and IT support practices.Develop skills in troubleshooting, technical problem-solving, and customer service.Learn to use ticketing systems and improve communication with internal stakeholders.Work in a collaborative, team-oriented environment and gain mentorship from experienced professionals.EDUCATION AND REQUIREMENTS
Qualifications:
Currently pursuing a degree in Information Technology, Computer Science, Facilities Management, or a related field.Interest in developing technical support and troubleshooting skills.Strong communication skills, both verbal and written.A customer-oriented attitude with a willingness to learn and adapt.Basic understanding of IT concepts, hardware, software, and network issues is a plus.Ability to work collaboratively in a fast-paced environment.TRAVEL
Occasional travel required, primarily local. (
PHYSICAL REQUIREMENTS
Prolonged periods sitting at a desk and working at a computer.Internship Benefits:
Hands-on experience in a real-world service desk environment.Mentorship from experienced Service Desk Support Representatives.Opportunity to develop technical skills and gain exposure to facilities and IT support.Potential for future employment opportunities based on performance.
Join Our Team:
If you're a proactive learner looking to gain practical experience in IT and facilities support, we encourage you to apply for the Service Desk Intern position at Parker's Kitchen. This is a great opportunity to build your skills and grow within a supportive team. Apply now and take the first step toward a rewarding career!
Parker's Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.