B2B Customer Service Analyst Cambridge MA

About Agency: Agency is hyper-growth startup based in NYC, backed Y Combinator and some of the most famous investors in the world. Our mission is to transform the future of cybersecurity. (learn more at getagency.com) Job Summary: As a B2B Customer Account representative at Agency, you will be crucial in bridging the gap between technology, our customers, and our internal business operations. You will work closely with multiple stakeholders to provide customer service and account management through business processes and IT processes and help develop solutions that align with the company's strategic goals. NO CYBERSECURITY EXPERIENCE REQUIRED - we will teach you everything you need to know and help you get the industry-required certifications. Key Responsibilities: Assist Senior Team Members: Work under the guidance of senior team members and get first-hand exposure to a high-growth cybersecurity team. Customer Service: Provide exception customer service to our clients Account Management: Provide exception account support to our business clients and key contacts Project Support: provide support and liaison between teams Learn about cybersecurity and gain industry-leading certifications This is the perfect entry point into the tech and cybersecurity industry. In this role, you'll gain a foundational understanding of how elite teams operate and learn and develop skills in broad areas such as tech sales, IT support, cybersecurity and compliance, and business operations. Qualifications: A bachelor's degree in business administration, information technology, or a related field or 4 years of equivalent work experience in business operations or client-facing customer service Excellent written communication skills. Eagerness to work and adapt in a fast-paced environment. Preferred (but not required): past internships or experience in technology of software companies NO CYBERSECURITY EXPERIENCE REQUIRED This role is full-time, in person, in our new office near Harvard Sq, Cambridge MA.