Simmons University
Registrar's Assistant
Simmons University, Boston, Massachusetts, us, 02298
ABOUT SIMMONS
Located in Boston's historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women's undergraduate program and graduate programs open to all.
You're joining our community at an especially exciting time as one of our strategic goals is to become the most inclusive campus in New England. You'll find that people who work here are truly committed to our mission of preparing students to become champions of social justice and leaders in their professions and their communities. This commitment and pride make for a dynamic workplace. Simmons University is committed to inclusive excellence in all aspects of an individual's community experience.
As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
JOB SUMMARY
The Office of the Registrar is looking for a Registrar's Assistant to support the daily operations of the Registrar's Office, with a primary focus on general office triage. This position is responsible for greeting and assisting all customers who visit, call, and email the Registrar's Office. Reporting to the University Registrar, the Registrar's Assistant provides support and oversight of the cross-registration process, coordinates and manages New Student Registration, maintains the Office of the Registrar website, monitors the consent@simmons.edu email address, and the processing of registrations and add/drop forms.
ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Customer Service: (60%)In collaboration with another Registrar's Assistant, greet students, faculty, staff, and guests when they enter the office;Serve as one of two points of contact for front office triage.Respond to all inquiries and questions via all modes of contact;Promote a friendly and inclusive atmosphere;Communicate university policies and procedures to various constituencies, including but not limited to students, parents, faculty, and staff); and process registrations and add/drop forms.Administrative Operations: (25%)
Collect and distribute daily mail;Monitor the registrar@simmons.edu inbox;Process registrations and add / drop forms;Will work collaboratively across academic and administrative departments to ensure consistency of information and policies within the University's Academic catalog.Technology Liaison: (10%):
Works collaboratively with the Office of Technology to resolve issues in the student information system and/or the student portal and troubleshoot issues, serves as the lead role for the Registrar's Office on data cleanup efforts.Liaison to Student Financial Services. Address discrepancies of student types, making changes as necessary. Perform credit audit each semester to address discrepancies between academic and billing credits. Identify and resolve all duplicate accounts.Provides customer service to students, faculty, staff, and fellow administrators, in person, over email, and on the phone with questions about registration/records, courses, curriculum requirements, etc.Other: (5%)
This job description is not intended to be all-inclusive. Employees may perform other related duties, or jobs may change over time in accordance with the ongoing needs of the department.REQUIRED QUALIFICATIONS
Bachelor's Degree requiredStrong organizational and analytical skillsSuccessful experience interacting with culturally diverse populationsPREFERRED QUALIFICATIONS
Working knowledge of Student Information System- Workday preferred1-2 years of directly related experience in a Registrar's Office preferredCOMPETENCIES
Experience in understanding administrative registration matters across higher educationDetail-oriented, customer service and compliance-focusedHigh standard of professionalism and customer service to the general public, students, faculty, and StaffProven ability to follow instructions and complete assigned projects and related tasksWORK ENVIRONMENT & CONDITIONS/PHYSICAL DEMANDS
Hybrid eligible for up to 2 days of remote workTypical environment is an office setting with moderate noise.Physical activities required are finger dexterity, which is necessary to operate equipment used in the position, as well as talking, seeing, and hearing. Walking, sitting, bending/stooping, pushing/pulling, and minimal unassisted lifting (up to 20 pounds) associated with the job duties are required.Occasional weekends required
Salary GradeH05
Instructions to Applicants : Please upload
all
applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).
Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
Located in Boston's historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women's undergraduate program and graduate programs open to all.
You're joining our community at an especially exciting time as one of our strategic goals is to become the most inclusive campus in New England. You'll find that people who work here are truly committed to our mission of preparing students to become champions of social justice and leaders in their professions and their communities. This commitment and pride make for a dynamic workplace. Simmons University is committed to inclusive excellence in all aspects of an individual's community experience.
As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
JOB SUMMARY
The Office of the Registrar is looking for a Registrar's Assistant to support the daily operations of the Registrar's Office, with a primary focus on general office triage. This position is responsible for greeting and assisting all customers who visit, call, and email the Registrar's Office. Reporting to the University Registrar, the Registrar's Assistant provides support and oversight of the cross-registration process, coordinates and manages New Student Registration, maintains the Office of the Registrar website, monitors the consent@simmons.edu email address, and the processing of registrations and add/drop forms.
ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Customer Service: (60%)In collaboration with another Registrar's Assistant, greet students, faculty, staff, and guests when they enter the office;Serve as one of two points of contact for front office triage.Respond to all inquiries and questions via all modes of contact;Promote a friendly and inclusive atmosphere;Communicate university policies and procedures to various constituencies, including but not limited to students, parents, faculty, and staff); and process registrations and add/drop forms.Administrative Operations: (25%)
Collect and distribute daily mail;Monitor the registrar@simmons.edu inbox;Process registrations and add / drop forms;Will work collaboratively across academic and administrative departments to ensure consistency of information and policies within the University's Academic catalog.Technology Liaison: (10%):
Works collaboratively with the Office of Technology to resolve issues in the student information system and/or the student portal and troubleshoot issues, serves as the lead role for the Registrar's Office on data cleanup efforts.Liaison to Student Financial Services. Address discrepancies of student types, making changes as necessary. Perform credit audit each semester to address discrepancies between academic and billing credits. Identify and resolve all duplicate accounts.Provides customer service to students, faculty, staff, and fellow administrators, in person, over email, and on the phone with questions about registration/records, courses, curriculum requirements, etc.Other: (5%)
This job description is not intended to be all-inclusive. Employees may perform other related duties, or jobs may change over time in accordance with the ongoing needs of the department.REQUIRED QUALIFICATIONS
Bachelor's Degree requiredStrong organizational and analytical skillsSuccessful experience interacting with culturally diverse populationsPREFERRED QUALIFICATIONS
Working knowledge of Student Information System- Workday preferred1-2 years of directly related experience in a Registrar's Office preferredCOMPETENCIES
Experience in understanding administrative registration matters across higher educationDetail-oriented, customer service and compliance-focusedHigh standard of professionalism and customer service to the general public, students, faculty, and StaffProven ability to follow instructions and complete assigned projects and related tasksWORK ENVIRONMENT & CONDITIONS/PHYSICAL DEMANDS
Hybrid eligible for up to 2 days of remote workTypical environment is an office setting with moderate noise.Physical activities required are finger dexterity, which is necessary to operate equipment used in the position, as well as talking, seeing, and hearing. Walking, sitting, bending/stooping, pushing/pulling, and minimal unassisted lifting (up to 20 pounds) associated with the job duties are required.Occasional weekends required
Salary GradeH05
Instructions to Applicants : Please upload
all
applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).
Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.