EmergeOrtho
Scheduling Coordinator
EmergeOrtho, Wilmington, North Carolina, United States, 28412
Description
The Scheduling Coordinator acts as a liaison between the patient and physician, managing all incoming calls and directing them appropriately. Responsible for scheduling and rescheduling services, responding to patient care questions, processing medication requests, and assisting with related administrative tasks.
Requirements
Qualifications and ExperienceHigh school diploma or equivalentMinimum two years of customer service experience, preferably in a medical office settingComfortable using multiple technology-based communication systems effectively and simultaneouslyPrevious experience using a multi-line phone system, preferredExcellent verbal and written communication skillsExcellent organizational skills and attention to detailAbility to act with integrity, professionalism, and confidentialityResponsibilities include but are not limited to, the following
Utilize practice management software to perform specific dutiesPrimary resource for all incoming callsDirect all incoming calls to the appropriate staff/department based on pertinent information received from the callerReturn phone calls within acceptable time framesHandle urgent/emergent situations arising from the patient, through the hospital or home health organizationsMaintain Urgent fax documentsManage incoming and outgoing referrals including requesting patient medical records to assist in scheduling new patient referral requestsMaintain No Show list and attempt to contact patients twice to rescheduleUpdate pertinent information in a patient chartMaintains a pleasant, cooperative demeanor while performing all dutiesNotify Team Lead or Manager of issues interfering with department operationsOther
Follows all applicable department and practice policies and proceduresMaintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practiceMaintains detailed knowledge of practice management and other computer software as it relates to job functionAttends all regular meetingsPerforms other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
The Scheduling Coordinator acts as a liaison between the patient and physician, managing all incoming calls and directing them appropriately. Responsible for scheduling and rescheduling services, responding to patient care questions, processing medication requests, and assisting with related administrative tasks.
Requirements
Qualifications and ExperienceHigh school diploma or equivalentMinimum two years of customer service experience, preferably in a medical office settingComfortable using multiple technology-based communication systems effectively and simultaneouslyPrevious experience using a multi-line phone system, preferredExcellent verbal and written communication skillsExcellent organizational skills and attention to detailAbility to act with integrity, professionalism, and confidentialityResponsibilities include but are not limited to, the following
Utilize practice management software to perform specific dutiesPrimary resource for all incoming callsDirect all incoming calls to the appropriate staff/department based on pertinent information received from the callerReturn phone calls within acceptable time framesHandle urgent/emergent situations arising from the patient, through the hospital or home health organizationsMaintain Urgent fax documentsManage incoming and outgoing referrals including requesting patient medical records to assist in scheduling new patient referral requestsMaintain No Show list and attempt to contact patients twice to rescheduleUpdate pertinent information in a patient chartMaintains a pleasant, cooperative demeanor while performing all dutiesNotify Team Lead or Manager of issues interfering with department operationsOther
Follows all applicable department and practice policies and proceduresMaintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practiceMaintains detailed knowledge of practice management and other computer software as it relates to job functionAttends all regular meetingsPerforms other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned