Saxon Global
Quantitative UX Research Lead
Saxon Global, Brooklyn, New York, United States, 11210
SCOPE OF SERVICESThe Quantitative UX Research Lead is a strategic leader who advocates for user-driven and data-based digital experiences for New Yorkers.This position will report to the Chief Digital Strategy Officer to improve the digital experience for New Yorkers.The Quantitative UX Research Lead aims to understand user actions and behaviors, needs and motivations.This role will provide the team actionable insights through various research rigorous methods to inform product decisions and create user-centered products and services.TASKS:
Understand challenges that New Yorkers experience through qualitative and quantitative user research to help define opportunities where the City of New York can meet those needs by generating hypotheses, prototypes and running experimentsDevelop and execute a User Experience Research toolkit that defines the best testing methodologies for different product phases (discovery, definition, testing and monitoring)Plan, gather, and analyze, data-based insights through survey design, usability testing, experimentation and A/B and multivariate testingCompile finished, well-documented and eloquent research findings to deliver meaningful and actionable insights for stakeholdersOwn UX research and run multiple streams of work at one timeMANDATORY SKILLS/EXPERIENCE
Proven experience in quantitative user experience research, with a strong portfolio of successful projects including survey design, competitive analysis, heuristic reviews, user interviews, field studies, usability testing, experimentation, A/B testingExperience with analyzing and presenting behavioral data from Google Analytics as well as user testing data from UserTesting.com and A/B testing toolsStrong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.Detail-oriented with a focus on data accuracy and analyzing results with statistically sound methodologiesAbility to translate complex data into actionable insights and concrete recommendations to improve the user experience.Experience unbiased recruiting users that align with required demographic and behavioral profilesNurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, data, analytics and competitive researchInspire City partners and colleagues to anchor their work in human-centered design, data-driven research methodologies and evidence-based solutioningHave been the first quantitative researcher on a team or at an organization in the pastDESIRABLE SKILLS/EXPERIENCE:
The successful candidate should possess the following:
Bachelor's degree in relevant field (e.g., Human-Computer Interaction, Psychology, Data Science, Statistics)10+ years of experience conducting quantitative user research through all product design phasesStrong analytical skills with ability to interpret and identify valid patterns and trendsUnderstanding of statistical principles to evaluate dataExpertise and use of methodologies that prevent research pitfalls:Over generalizing resultsBiased methodology or conclusionsCorrelation does not imply causationNot considering other related factorsNot understanding or validating data sourcesExperience working in cross-disciplinary teams of product, engineer and data experts to deliver products and services that improve user's experience and organizational goals, on timeExpertise in driving user research from planning to conducting research with users with an extensive knowledge of research methodologiesStrong communication skills with the ability to articulate design concepts and strategies in plain language to partners and cross-functional teamExemplifies diversity, equity and inclusion work in design practice and past projects
Understand challenges that New Yorkers experience through qualitative and quantitative user research to help define opportunities where the City of New York can meet those needs by generating hypotheses, prototypes and running experimentsDevelop and execute a User Experience Research toolkit that defines the best testing methodologies for different product phases (discovery, definition, testing and monitoring)Plan, gather, and analyze, data-based insights through survey design, usability testing, experimentation and A/B and multivariate testingCompile finished, well-documented and eloquent research findings to deliver meaningful and actionable insights for stakeholdersOwn UX research and run multiple streams of work at one timeMANDATORY SKILLS/EXPERIENCE
Proven experience in quantitative user experience research, with a strong portfolio of successful projects including survey design, competitive analysis, heuristic reviews, user interviews, field studies, usability testing, experimentation, A/B testingExperience with analyzing and presenting behavioral data from Google Analytics as well as user testing data from UserTesting.com and A/B testing toolsStrong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.Detail-oriented with a focus on data accuracy and analyzing results with statistically sound methodologiesAbility to translate complex data into actionable insights and concrete recommendations to improve the user experience.Experience unbiased recruiting users that align with required demographic and behavioral profilesNurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, data, analytics and competitive researchInspire City partners and colleagues to anchor their work in human-centered design, data-driven research methodologies and evidence-based solutioningHave been the first quantitative researcher on a team or at an organization in the pastDESIRABLE SKILLS/EXPERIENCE:
The successful candidate should possess the following:
Bachelor's degree in relevant field (e.g., Human-Computer Interaction, Psychology, Data Science, Statistics)10+ years of experience conducting quantitative user research through all product design phasesStrong analytical skills with ability to interpret and identify valid patterns and trendsUnderstanding of statistical principles to evaluate dataExpertise and use of methodologies that prevent research pitfalls:Over generalizing resultsBiased methodology or conclusionsCorrelation does not imply causationNot considering other related factorsNot understanding or validating data sourcesExperience working in cross-disciplinary teams of product, engineer and data experts to deliver products and services that improve user's experience and organizational goals, on timeExpertise in driving user research from planning to conducting research with users with an extensive knowledge of research methodologiesStrong communication skills with the ability to articulate design concepts and strategies in plain language to partners and cross-functional teamExemplifies diversity, equity and inclusion work in design practice and past projects