Desktop Support Technician

Title: Deskside Tier 2 supportLocation: Waterloo, IAJob Description:Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following dutiesPerforms/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.Documents recording and/or distributing information.Has some breadth, depth and/or frequency of interaction with external contacts.updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.Responsible for effective e-mail communications and ability to create and maintain basic documents/records:Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.Job Requirements:• Knowledge of computing and networking concepts and fundamentals• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.• Knowledge of computer security policies and a general overall knowledge of computer security concepts.