Zillion Technologies
Help Desk Associate
Zillion Technologies, Mc Lean, Virginia, us, 22107
USC, GC ONLYOpen for only W2 - USC or GCJob Title : Help Desk AssociateLocations:. : Onsite in McLean, VA
Job Description:Must have: Windows 10/11 OS, Active Directory, Office 365, and supporting Laptops/Desktops. Basic Understanding of VPN/Networking is required. This is a customer facing role requiring excellent written and verbal communication skills with hands-on experience in customer service.Schedule: Shift Hours will be 9:00am-6:00pm
Notes:Candidates will have to provide some support for mobile devicesSupport will be done via phone, messaging and in personMust have customer service skills, windows trouble shooting skills and networking trouble shooting skills are the 3 main pointsCandidates need to be within reasonable driving distance to commute everyday
DescriptionWe are a level 1/1.5 (Service Desk/Technology Solution Center) support team taking customer calls, live chats and walk-ins. We provide first level resolutions for incidents and requests when possible. We are searching for an individual who is results driven, a problem solver and critical thinker. Our operating hours are Monday through Friday 7am - 6pm (excluding company holidays). This position will require to the individual to be on-site 5 days a week.Your Impact:The ideal candidate must be able to work in a fast-paced environment to help consistently provide high-quality service and technical support to end users.Perform level 1-1.5 support for internal customers via phone, live chat, Walk-in's at our Technology Solution Centers or via self-serveEnsure customer satisfaction by meeting customer needs in courteous and timely mannerUse a strong customer-service attitude when responding to technology requestsCommunicate effectively and clearly to customersBe an advocate for the end user to ensure they receive high-quality and timely service and support from the entire enterprise operations & technology organization.Qualifications:1+ years' experience in an enterprise organization supporting end users in Desktop Support and enterprise applicationsDemonstrated/strong knowledge of Microsoft Office 365 productsDemonstrated knowledge of using ITSM application (preferred ServiceNow)Demonstrated/strong knowledge of software: Windows 10/11; Active Directory; RSA Authentication Manager, Cisco AnyConnect, PingID, Global Protect, VMware; multifunctional printers; Internet Software (i.e., Edge; Firefox; Google Chrome)Demonstrated/strong knowledge of hardware: Desktop; Laptop wireless mobile devices (smart phones, tablets, etc.) & Virtual Desktop infrastructureAbility to quickly learn new technology and applications and retain (absorb) to resolve issues independentlyGood attitude and excellent attendance requiredTyping speed of 50+wpm.
Job Description:Must have: Windows 10/11 OS, Active Directory, Office 365, and supporting Laptops/Desktops. Basic Understanding of VPN/Networking is required. This is a customer facing role requiring excellent written and verbal communication skills with hands-on experience in customer service.Schedule: Shift Hours will be 9:00am-6:00pm
Notes:Candidates will have to provide some support for mobile devicesSupport will be done via phone, messaging and in personMust have customer service skills, windows trouble shooting skills and networking trouble shooting skills are the 3 main pointsCandidates need to be within reasonable driving distance to commute everyday
DescriptionWe are a level 1/1.5 (Service Desk/Technology Solution Center) support team taking customer calls, live chats and walk-ins. We provide first level resolutions for incidents and requests when possible. We are searching for an individual who is results driven, a problem solver and critical thinker. Our operating hours are Monday through Friday 7am - 6pm (excluding company holidays). This position will require to the individual to be on-site 5 days a week.Your Impact:The ideal candidate must be able to work in a fast-paced environment to help consistently provide high-quality service and technical support to end users.Perform level 1-1.5 support for internal customers via phone, live chat, Walk-in's at our Technology Solution Centers or via self-serveEnsure customer satisfaction by meeting customer needs in courteous and timely mannerUse a strong customer-service attitude when responding to technology requestsCommunicate effectively and clearly to customersBe an advocate for the end user to ensure they receive high-quality and timely service and support from the entire enterprise operations & technology organization.Qualifications:1+ years' experience in an enterprise organization supporting end users in Desktop Support and enterprise applicationsDemonstrated/strong knowledge of Microsoft Office 365 productsDemonstrated knowledge of using ITSM application (preferred ServiceNow)Demonstrated/strong knowledge of software: Windows 10/11; Active Directory; RSA Authentication Manager, Cisco AnyConnect, PingID, Global Protect, VMware; multifunctional printers; Internet Software (i.e., Edge; Firefox; Google Chrome)Demonstrated/strong knowledge of hardware: Desktop; Laptop wireless mobile devices (smart phones, tablets, etc.) & Virtual Desktop infrastructureAbility to quickly learn new technology and applications and retain (absorb) to resolve issues independentlyGood attitude and excellent attendance requiredTyping speed of 50+wpm.