Jenner & Block
Systems Support Specialist
Jenner & Block, Washington, District of Columbia, us, 20022
ABOUT JENNER & BLOCKJenner & Block LLP is a law firm with global reach, with offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC. The firm is known for its prominent and successful litigation practice, global investigations practice, regulatory and government controversies work, and experience handling sophisticated and high-profile corporate transactions. Its clients include Fortune 100 companies, technology companies, large privately held corporations, emerging companies, Native American tribes, and venture capital and private equity investors.
The American Lawyer
has recognized Jenner & Block as the No. 1 pro bono firm in the United States 10 times.SUMMARY OF DUTIESThe Systems Support Specialist is responsible for providing hardware and software support tothe end users. This includes both via the telephone and desk side support. Frequent interaction with internal and external users including staff, clients, and management where courtesy, tact, cooperation and negotiation is required to problem solve user issues. Serves as primary contact with users. Must demonstrate a team spirited attitude.JOB QUALIFICATIONSAssociate's degree, 4 year college Computer Science Degree or equivalent experienceA minimum of two years of corporate or law firm Helpdesk experienceMicrosoft Certified Professional Certification preferredAdvanced knowledge and ability to troubleshoot word processing applications including macros requiredProficiency with Microsoft Word/Excel/Outlook/PowerPoint required Advanced knowledge of remote access applications requiredCall tracking application experience required MOS certifications preferredProven computer hardware troubleshooting ability requiredUnderstanding of networks and their relation to end-users requiredVirus detection and removal ability requiredLegal application knowledge such as NetDocuments, Create and Time Entry preferredExcellent written and verbal communication skills with unskilled and highly skilled PC usersExcellent time management skills, including the ability to meet deadlines while paying attention to detailsAbility to make quick and clear decisions in accordance with Firm policiesProven ability to work within an environment that is fast paced, requiring changing prioritiesProven customer service skills are required to create, maintain and enhance user relationshipsMust be able to communicate and interact effectively with people from multi- functional and diverse backgroundsWORKING CONDITIONSAbility to work outside scheduled work time as requiredAvailability by phone and e-mail (24/7) is requiredWork may be performed at a client site or in corporate headquarters in a professional work environmentHazards include working with office machines (computer, servers, printers and scanning equipment), cleaning supplies and tonerSUPERVISIONExercised:
There are no supervisory responsibilities associated with this position.Received:
This position reports directly to the DC Office Technical Support Supervisor.Indirect supervision may be received from the Director of Technology Services and the Directorof AdministrationSTATEMENT OF OTHER DUTIESThis posting describes the major duties, responsibilities, and authorities of this job, and is notintended to be a complete list of all tasks and functions. It should be understood, therefore, thatincumbents may be asked to perform job-related duties beyond those explicitly described.Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individual's race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.Jenner & Block offers a comprehensive benefits program, which includes medical, dental, and vision insurance, 401(k), and paid time off, in addition to other offerings.
The American Lawyer
has recognized Jenner & Block as the No. 1 pro bono firm in the United States 10 times.SUMMARY OF DUTIESThe Systems Support Specialist is responsible for providing hardware and software support tothe end users. This includes both via the telephone and desk side support. Frequent interaction with internal and external users including staff, clients, and management where courtesy, tact, cooperation and negotiation is required to problem solve user issues. Serves as primary contact with users. Must demonstrate a team spirited attitude.JOB QUALIFICATIONSAssociate's degree, 4 year college Computer Science Degree or equivalent experienceA minimum of two years of corporate or law firm Helpdesk experienceMicrosoft Certified Professional Certification preferredAdvanced knowledge and ability to troubleshoot word processing applications including macros requiredProficiency with Microsoft Word/Excel/Outlook/PowerPoint required Advanced knowledge of remote access applications requiredCall tracking application experience required MOS certifications preferredProven computer hardware troubleshooting ability requiredUnderstanding of networks and their relation to end-users requiredVirus detection and removal ability requiredLegal application knowledge such as NetDocuments, Create and Time Entry preferredExcellent written and verbal communication skills with unskilled and highly skilled PC usersExcellent time management skills, including the ability to meet deadlines while paying attention to detailsAbility to make quick and clear decisions in accordance with Firm policiesProven ability to work within an environment that is fast paced, requiring changing prioritiesProven customer service skills are required to create, maintain and enhance user relationshipsMust be able to communicate and interact effectively with people from multi- functional and diverse backgroundsWORKING CONDITIONSAbility to work outside scheduled work time as requiredAvailability by phone and e-mail (24/7) is requiredWork may be performed at a client site or in corporate headquarters in a professional work environmentHazards include working with office machines (computer, servers, printers and scanning equipment), cleaning supplies and tonerSUPERVISIONExercised:
There are no supervisory responsibilities associated with this position.Received:
This position reports directly to the DC Office Technical Support Supervisor.Indirect supervision may be received from the Director of Technology Services and the Directorof AdministrationSTATEMENT OF OTHER DUTIESThis posting describes the major duties, responsibilities, and authorities of this job, and is notintended to be a complete list of all tasks and functions. It should be understood, therefore, thatincumbents may be asked to perform job-related duties beyond those explicitly described.Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individual's race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.Jenner & Block offers a comprehensive benefits program, which includes medical, dental, and vision insurance, 401(k), and paid time off, in addition to other offerings.