Donor Care Specialist

Donor Care SpecialistFull-time, Irondale (Birmingham), AL. Remote Eligible.HOW YOU WILL IMPACT THE BIG PICTURE:As the Donor Care Specialist, you will deliver excellent donor care over the telephone by taking donations, answering questions, resolving issues and taking prayer requests for EWTN benefactors.WHAT YOU WILL DO:Assist callers in making credit card donations over the telephone.Evaluate and resolve donor and donation issues, including but not limited to, making donations, making address changes, resolving duplicate accounts, and removing donors from the mailing list.Appropriately decide when to escalate complex donor matters to management for resolution.Safeguard benefactor information and maintain and protect donor privacy.Respectfully take prayer requests by telephone and handle appropriately.Participate in ongoing formation and education around excellence in donor care and philanthropy best practices.ABOUT YOU:You have a minimum of two years of customer service experience.You are able to work an 8-hour shift five days per week, Mon - Fri, from 7am to 7 pm Central.You are experience and familiar with fundraising principles and best practices.You are a practicing Catholic with demonstrated knowledge of the Catholic Faith and EWTN's mission.Some of your dominant soft skills include excellent organizational and communication skills, a patient & helpful disposition, time management, attention to detail, team collaborator.You are proficient in a Windows environment, including Microsoft Outlook, Word and Excel and have a working knowledge of basic data entry skills.You've earned a High School Diploma or GED; Associate degree is preferred.PREFERRED QUALIFICATIONS: Call center experience.Bilingual in Spanish.Prior leadership experience.WHAT YOU'LL LOVE ABOUT WORKING HERE:We offer a career with purpose! Apply your God-given talents, knowing your contributions help advance EWTN's mission of sharing the Gospel with the world.Family-oriented working environment. We value the importance of family, and welcome you as an EWTN family member, not just an employee.Worship at work! Freedom to participate in daily Mass, Adoration, and prayer throughout your workday.Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life/Disability insurance and Retirement Savings Plan.11 Paid Holidays and generous Paid Time Off program.Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.Potential for flexible hours and telecommuting may be possible dependent upon the position and department needs.Ability to learn alongside legacy employees while bringing new ideas to the growing team!