Societe Generale
Application Support Analyst - IT (Information Technology) - Chicago, United Stat
Societe Generale, Chicago, Illinois, United States, 60290
ResponsibilitiesGlobal Banking Technology & Operations (GBTO) delivers day-to-day services to Global Banking & Investor Solutions (GBIS) Business Units and their clients.With IT & Operations teams working side by side under the same leadership, the goal of GBTO is to meet the evolving needs of its clients and market requirements, as well as anticipate technological advances to accelerate and support the transformation of GBIS activities. GBTO is at the very heart of this technological and operational challenge.
This position provides 2nd level Application Support for a wide range of applications working within a global organization. The successful candidate will need to be energetic, hardworking, and willing to take full ownership of issues that arise; ensuring issues are resolved from start to finish. You will be working on tier 1 application and must be able to always think quickly and deal with pressure.
Tasks:
Troubleshooting/Resolving Application issuesFollowing escalation processes, incident, and problem management of issues alwaysCreate and keep documentation current on all applications supported.Understanding and working with internal partners on improving processes and making applications reliable.Understanding end to end management of specific projects (if applicable)Transfer of knowledge to the rest of the team always to ensure follow-the-sun support (24/6 global support).Liaising with other branches in EMEA/NA/APAC to improve teamwork.Some out of hour's support may be necessary, including weekends. (Maybe short notice)Creating daily issue tickets and populating with all required info including resolution stepsCreating and maintaining all incident/problem ticketsOther duties and/or projects, as assignedAbility to communicate issues/ resolutions with internal partners, showing proper customer service skills (define expectations of customer service skills as professionalism, courtesy, understanding of issue, teamwork, etc.)Ability to work with IT partners on issues and resolutions. Pressing for improvements and resolution updates.Responsibilities:
Always ensuring the highest level of service for the above tasks and following escalation process in place.Responsibility for ensuring that you are fully aware of and adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility.It is your responsibility to ensure compliance with operational risk requirements (e.g., Golden rules, security policies and regulatory requirements) in a timely manner.Ensure production stability and performance, as well as a secure Infrastructure environment.Responsibility for managing, controlling, preparing, and escalating risk within the scope of your position.Responsibility for reading, understanding, and complying with the Company's Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or intranet updates.Act with integrity and due skill, care, and diligence in carrying out your duties. Your actions should always be able to satisfy high standards of scrutiny.Observe proper standards of market conduct.Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business.Responsible for attending daily whiteboard sessions and being prepared with updates on problem tasks or incidents when applicable.Responsible for preparing and complete turnover with support teams in other regions, both written and verbalProfile requiredSkills:Solid knowledge of SQL, Python, Linux, Cloud technologies a MUST, and Java a plusOperating Systems - Windows/Linux skillsCloud Technologies - ELK stack, Dockers and Kubernates - Azure preferredScripting languages - Shell, Python, Java, SQL, PL SQLKnowledge of clearing systems/market technologyTroubleshooting skillsExperience:
Minimum 3+ years of experience within an application support roleMinimum 3+ years of experience in a high-available production cloud environment (Azure preferred)Experience in ELK stack, Dockers and Kubernates.Experience in APIs, microservices and Azure managed services (i.e., AKS, PostGres, KeyVault)Familiarity with "Follow the Sun" methodology in a global environmentExperience of working in the financial marketsExperience working with a high-pressure environmentSolid support experienceCORE COMPETENCIES NEEDED:
Required/must have:
Proactive and results oriented, sets high standards of performanceClient focused, identifies, and anticipates client requirementsStaff development, promotes knowledge sharing and learningDetail-oriented and well organized.Excellent written and verbal communication skills.Cooperative promotes collaborating within and across teams.Strong analytical skills, follow-up capability and problem-solving ability.Flexible and adaptable to a changing environment.Must be passionate, determined, and have intellectual curiosityMust have the ability and desire to work collaborativelyMust have a thorough understanding of what client service is and a strong commitment to ensure they provide solid client serviceAbility to work under pressure and think quickWhy join usBusiness insightOUR CULTURE:At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)D&I:Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:•Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate•Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents•Engage our community and marketplace, and position the organization to meet the needs of all its clients
For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)
HYBRID WORK ENVIRONMENT:Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.Hybrid work arrangements vary based on business area.The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.
This position provides 2nd level Application Support for a wide range of applications working within a global organization. The successful candidate will need to be energetic, hardworking, and willing to take full ownership of issues that arise; ensuring issues are resolved from start to finish. You will be working on tier 1 application and must be able to always think quickly and deal with pressure.
Tasks:
Troubleshooting/Resolving Application issuesFollowing escalation processes, incident, and problem management of issues alwaysCreate and keep documentation current on all applications supported.Understanding and working with internal partners on improving processes and making applications reliable.Understanding end to end management of specific projects (if applicable)Transfer of knowledge to the rest of the team always to ensure follow-the-sun support (24/6 global support).Liaising with other branches in EMEA/NA/APAC to improve teamwork.Some out of hour's support may be necessary, including weekends. (Maybe short notice)Creating daily issue tickets and populating with all required info including resolution stepsCreating and maintaining all incident/problem ticketsOther duties and/or projects, as assignedAbility to communicate issues/ resolutions with internal partners, showing proper customer service skills (define expectations of customer service skills as professionalism, courtesy, understanding of issue, teamwork, etc.)Ability to work with IT partners on issues and resolutions. Pressing for improvements and resolution updates.Responsibilities:
Always ensuring the highest level of service for the above tasks and following escalation process in place.Responsibility for ensuring that you are fully aware of and adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility.It is your responsibility to ensure compliance with operational risk requirements (e.g., Golden rules, security policies and regulatory requirements) in a timely manner.Ensure production stability and performance, as well as a secure Infrastructure environment.Responsibility for managing, controlling, preparing, and escalating risk within the scope of your position.Responsibility for reading, understanding, and complying with the Company's Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or intranet updates.Act with integrity and due skill, care, and diligence in carrying out your duties. Your actions should always be able to satisfy high standards of scrutiny.Observe proper standards of market conduct.Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business.Responsible for attending daily whiteboard sessions and being prepared with updates on problem tasks or incidents when applicable.Responsible for preparing and complete turnover with support teams in other regions, both written and verbalProfile requiredSkills:Solid knowledge of SQL, Python, Linux, Cloud technologies a MUST, and Java a plusOperating Systems - Windows/Linux skillsCloud Technologies - ELK stack, Dockers and Kubernates - Azure preferredScripting languages - Shell, Python, Java, SQL, PL SQLKnowledge of clearing systems/market technologyTroubleshooting skillsExperience:
Minimum 3+ years of experience within an application support roleMinimum 3+ years of experience in a high-available production cloud environment (Azure preferred)Experience in ELK stack, Dockers and Kubernates.Experience in APIs, microservices and Azure managed services (i.e., AKS, PostGres, KeyVault)Familiarity with "Follow the Sun" methodology in a global environmentExperience of working in the financial marketsExperience working with a high-pressure environmentSolid support experienceCORE COMPETENCIES NEEDED:
Required/must have:
Proactive and results oriented, sets high standards of performanceClient focused, identifies, and anticipates client requirementsStaff development, promotes knowledge sharing and learningDetail-oriented and well organized.Excellent written and verbal communication skills.Cooperative promotes collaborating within and across teams.Strong analytical skills, follow-up capability and problem-solving ability.Flexible and adaptable to a changing environment.Must be passionate, determined, and have intellectual curiosityMust have the ability and desire to work collaborativelyMust have a thorough understanding of what client service is and a strong commitment to ensure they provide solid client serviceAbility to work under pressure and think quickWhy join usBusiness insightOUR CULTURE:At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)D&I:Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:•Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate•Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents•Engage our community and marketplace, and position the organization to meet the needs of all its clients
For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)
HYBRID WORK ENVIRONMENT:Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.Hybrid work arrangements vary based on business area.The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.