Apps Support Tech Lead Analyst

Citibank, N.A. seeks an Apps Support Tech Lead Analyst for its Tampa, Florida location.Duties: Develop and execute software tests to identify software problems and their causes. Setup hardware and software application monitoring and alerting systems using ITRS, AppDynamics and ELK to monitor application health and business transactions. Troubleshoot, perform root cause analysis, and resolve or devise workarounds for user-facing and batch issues. Respond to incident tickets, perform impact analysis, identify code defects, and escalate issues for code level debugging and software fixes. Identify and address application performance bottlenecks and capacity issues. Use Ab Initio ETL tools, Oracle, SQL, PL/SQL, Unix shell scripting, Weblogic. Analyze issues and identify methods to prevent recurrence. Execute release deployments, technical checkouts, monitor alerts, and automate manual touch points. Collaborate to identify areas of potential alerts reduction including system/application health checks, business query reporting, performance delays and notifications. Automate builds, deployments and checkouts using Udeploy, TeamCity, Jenkins, JFrog Artifactory and develop automated scripts for Continuous Integration and Delivery. Schedule and monitor batch jobs using Autosys. Collaborate to upgrade software/hardware infrastructure with security and vulnerability patches or hot fixes. Use UrbanCode Deploy. Participate in discussions for onboarding new business functionalities to assess technology infrastructure capabilities and scalability concerns. Conduct reviews of end-of-life or end-of-version support products. Coordinate and document Business and Development validations. Work with vendors to solve product related issues. Plan and request SSL certificate creations, renewal and upgrades for Production environment. Provide user assistance with data related queries and report requests. Review application issues and establish timeline to fix the defect based on business impact and priority assessment. Collaborate to address incidents deriving from infrastructure capacity and create corrective action plan. Conduct disaster recovery drills as part of onboarding. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.Requirements: Requires a Bachelors degree, or foreign equivalent, in Computer Engineering, Computer Science, Engineering, or related field and 6 years of progressive, post-baccalaureate experience as a Programmer Analyst, Technology Lead or related position involving Ab Initio ETL tools and analysis of system and program requirements. 6 years of experience must include: Oracle, SQL, PL/SQL, Unix shell scripting; Weblogic; Root cause analysis; Identifying code defects; Developing code per design specifications; Developing automated scripts; Unix shell scripting for automation; and Abinitio. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID #24773353. EO Employer.Wage Range: $130,900 to $165,975.57Job Family Group: TechnologyJob Family: Applications Support------------------------------------------------------**Job Family Group:**------------------------------------------------------**Job Family:**------------------------------------------------------**Time Type:**Full time------------------------------------------------------**Primary Location:**Tampa Florida United States------------------------------------------------------**Primary Location Full Time Salary Range:**In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------**Anticipated Posting Close Date:**Nov 22, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.