Senior Product Manager - Live Games

About NexonNexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory, KartRider, and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 4 years running!We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?Summary of PositionThe Senior Product Manager - Live Games is responsible for supporting the live game service of MapleStory within Nexon America. This includes executing the vision of the Production Team and collaborating with a variety of cross-functional teams including game developers, marketing, DevOps, QA, platform, player support, community, design, content, and localization teams to provide insightful data analysis and ensure smooth development and publishing of high-quality online games.We are currently working in the office 2-3x a week in a hybrid work model.Job ResponsibilitiesProvide insightful analysis by tracking and measuring player behavior and performance of sales, feature releases, limited time events, long term game content and overall game updates to evaluate the results and gain actionable feedback that drive strategic decision-makingOwn the overall analytics strategy by identifying data-driven opportunities, collaborating with various teams to define key performance indicators to track, designing tests for those KPIs, establishing data ingestion processes, and implementing analysis reporting flowsStimulate engagement, retention, and monetization by designing and implementing insights into tests and constantly evaluating and adjusting live eventsDrive the execution of actional feedback from analysis by continuously working with various teams and project managing tasks and action items to completionCreate compelling, clear and concise reports to communicate complex insights and suggestions to all stakeholders. Be able to present findings confidently and with data driven and transparent answers to effectively drive learning and optimizationBecome proficient with MapleStory features, events, sales, and content to be able to understand where the data analytics strategy can support improvement within the game.Other duties as assignedWork Experience7+ years of live game experienceEducation, Professional Training, Technical Training or CertificationBachelor’s degree or equivalent experienceKnowledge/SkillsProven ability to work with cross-functional/cross-organizational teamsStrong collaboration and project organizational skillsExcellent written, communication and interpersonal skillsExceptional task management, time management and problem-solving skillsExperience and strong skills with data research analysis, including the ability to discern actionable and meaningful insightExperience with data extraction and manipulation toolsExperience extracting data by writing your own SQL queriesExperience using Tableau or similar BI toolsExperience creating high quality and intuitive reports for communicating analyticsAbility to combine data insights and business goals to deliver actionable feedback for the production teamsExperience with or strong understanding of online platform games and the developers who create games for themStrong understanding of the game industry including emerging trends, with a focus on the markets served by NexonHigh-level understanding of online environments and processesProficient with project management software such as JIRA, Slack, Teams, Sharepoint, Confluence. ExcelAble to manage shifting priorities in a fast-paced environmentNexon’s Benefits and PerksWe offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.Compensation Description for Pay Transparency (annually)The base salary range for this position in El Segundo, CA is $135,000 - $150,000 annually.Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.

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