Help Desk Support Analyst

Responsibilities for this Position Location: USA LA Bossier City - 6310 E Texas St (LAS004)Full Part/Time: Full timeJob Req: RQ187932 Type of Requisition: RegularClearance Level Must Currently Possess: NoneClearance Level Must Be Able to Obtain: NoneSuitability: Public Trust/Other Required: BI Full 6C (T4)Job Family: Help Desk Job Qualifications: Skills:Computer Literacy, Customer Service, Help Desk Support, Technical Support, TroubleshootingCertifications:Experience:1 + years of related experienceUS Citizenship Required:YesJob Description: General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (ED) Pivot-I Program. The ED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for ED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Service Desk Support Analyst at our Bossier City location.As a Service Desk Support Analyst with GDIT, your typical day will include:Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systemsDiagnosing, identifying, isolating, and analyzing problems utilizing historical database recordsRouting calls to product line specialists, application, or system support specialist when appropriateMaintaining and updating records and tracking databasesAlerting management to recurring problems and patterns of problemsRequired Qualifications:High School Diploma or equivalent1 or more years of related experienceHDI-SCA certification or ability and willingness to obtain w/i 60 days of hireCompTIA A+ certification or ability and willingness to obtain w/i 90 days of hireITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hirePreferred Qualifications:Associate's degree or equivalent3 or more years of related experienceGDIT IS YOUR PLACE:Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $17.17 - $23.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: HybridWork Location: USA LA Bossier CityAdditional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.PI251687818Back To Search ResultsGDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.