Logo
Proctor Loan Protector

Windows Admin I

Proctor Loan Protector, Daytona Beach, Florida, United States, 32118


Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title:

Windows Admin I

FLSA Status: Exempt

Department: IT Infrastructure

Reports to: Manager, Helpdesk and Desktop

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What's the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

Fun work environment with a variety of workBeing part of a teamCareer growthAbility to highlight your skillsFeel valuedGreat benefits, pay and cultureTell me more about this role, what would I be doing?

POSITION SUMMARY:

The Windows Admin I is responsible for the maintenance, configuration, administration, and support activities of computer systems in a multi-user organization. Onboarding and offboarding of new and existing teammates and infrastructure. Install hardware and software and participate in research and development to continuously improve and keep up with the IT business needs of the organization. Actively resolve problems and issues with computer systems to limit work disruptions within the company.

Performs general tasks to aid in the ongoing support of a desktop and server environment. May perform system backups; assists with end user questions and problems. Onsite and remote support. Will support Microsoft Office Suite of products and proprietary applications. Installs software and peripherals, performs general maintenance tasks, along with basic hardware repairs/upgrades.

Essential Duties and Functions:

include the following. Other duties may be assigned.

Process incoming IT service requests.

Responsible for the onboard and offboard process of new and terminated users.Audit and upkeep of a multi-user active directory infrastructure.Responsible for the maintenance, configuration, and reliable operation of computer systems and virtual systemsInstall and upgrade computer components and software, manage virtual servers, and integrate automation processesTroubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issuesProvide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructurePerform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover proceduresLead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptionsResponsible for Auditing security access for systems

Provide computer technical support to end users

Independently analyze and solve client PC problems (hardware: software, network access)Responsible for creating and maintaining current desktop software image and inventory for the IT departmentAssist in development of all software and hardware policies.Control and manage software and hardware policies.Coordinate all physical user moves with department supervisors.

Performs AD adds, moves, changes, terminations

Create new ID'sReset PasswordsTerminate ID's when needed

Troubleshoot hardware related problems

Memory UpgradesHard drive replacement and re-imaging of hard drivesVideo card replacementSystem board replacement

Maintain customer relations.

Update customer with pertinent work order status changes.Ensure all customers' concerns are addressed.Positively impact IT customer relations by proactively working to identify and address sensitive issues.Follow-up with IT teams servicing problems and communicate problem and resolution to user as well as department (s) associated with the problem.

Support Software applications

Microsoft OfficeVarious Communications productsProprietary ApplicationsHave the ability to research problems through reading documentation

Directly service customer requests that are within the scope of the Desktop Support Engineer.Review practices and procedures of Help Desk and recommend more efficient means of handling and servicing customer requests.

Analyze work order repository for patternsTrain IT staff members on Call trackingFacilitate status reports and customer communications

All other duties as required.Competencies:•Effective communication skills.Articulate, business-like and friendly demeanorStrong written skills for documentation and reportingStrong verbal skills to explain both technical and lay issues to peers and user communityGood listening skillsAbility to defuse situationsFlexible and efficientAbility to handle multiple tasks.Adaptable to changing environment and workload.

•Motivation, Organization and ProfessionalismSelf-motivated and able to work with minimal supervisionPerceived as approachableWork well under pressure/deadlinesStrong dedication to professionalismStrong organizational skills

Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.Adaptability-the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

High school graduateComputer experienceProficient with MS Office SuiteExceptional telephone demeanorAbility to maintain a high level of confidentiality1 - 3 years' experience in a similar position•Must always possess professional appearance and demeanor

PreferredPursuing or has already obtained an associate or bachelor's degreePhysical Requirements Necessary on a Regular Basis:

Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day.Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.Vision sufficient for use of a computer monitor.Ability to sit at a desk 7-8 hours per day.Repetitive motionSedentary position

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.