CornerStone Staffing
Senior Personal Banker
CornerStone Staffing, Dallas, TX, United States
CornerStone Staffing has partnered with a local financial Institution and is seeking a Senior Personal Banker
If you have previous experience working in a credit union or local bank we want to hear from you!
APPLY TODAY to start a CAREER!
Job Title: Senior Personal Banker
Location: Dallas, TX
Schedule: Monday-Friday, 9 AM - 4PM - 35 hours per week TEMP
Pay: $21.00+/hour DOE
Responsibilities
- Provides assistance to other branches and departments as needed. This role strives to deliver excellent customer service to the bank’s internal and external customers.
- Answer phone for any incoming calls, maintain service levels emphasizing service or product features and benefit.
- Reach out by phone, email and/or mail to ensure all customer related inquiries received via mail, email is clearly documented upon receipt as assigned.
- Open New Account Enrollments in JHA- mail out Welcome Packets for new Customers, process Account Maintenance and Perform Customer Identification through OFAC/CIP verification process for account opening (new enrollment). Capturing of accurate and complete information
- Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits
- Relate customer requests for service charge rebates to the assistant vice president and vice president of
- operations.
- Process necessary paperwork to rebate customer service charges.
- Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections.
- Update the system with messages regarding ATM/debit cards and service charge rebates.
- Perform customer requested research, including printing statement and check copies.
- Input, maintain and/ or delete ATM and debit cards within system.
- Transfer funds to cover customer overdrafts as directed by bank operations.
- Notify the research and adjustment coordinator of required adjustments as reported by customers.
- Other duties as needed
Job Requirements:
- HS Diploma Required
- 1+ years of experience in banking industry including ACH, payment processing, data entry and customer service
- Soft credit check required
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), required