Wash and Roll
Wash N Roll Car Wash-Team Member
Wash and Roll, Kingsport, Tennessee, us, 37662
Team Member-job description
Purpose: To work seamlessly with other team members to achieve the same goal. Execute all tasks assigned by the Store Manager or assistant. Keep the store spotless,
Task:
Orientation checklist signed offEnsure vehicles are properly preppedKeep tunnel clean by spraying any dirt or debris out.Competent with DRB, Sonny's, Micrologic (setting up fastpass plans, discontinuing plans, changing out receipt paper, pulling reports)Remove all trash from the trash cansReplace trash can linersUnclog all vacuum hosesClean out each vacuum canister by removing the bottom bin and shaking the vacuum bagsClean out the filter in the top of the vacuum canister and make sure there is nothing blocking the airway for the hoseSweep/mop office and lobbySweep/mop bathroom(s)Restock paper towel rolls (bathroom)Restock toilet paperReplace hand soapResponsibilities:
Work with other team members to achieve daily, weekly, and monthly goalsWarmly welcome each customer and assist them throughout the wash processMaintain a positive attitude, wear a smile as it is part of the uniformEngage customers in polite, friendly conversation, making them feel welcomedWork with fellow team members to keep the site clean and organizedBecome a subject matter expert on wash methods, safety, inspection, and maintenance, and apply that knowledge dailyCleaning out vacuums and unclogging vacuum hosesGuiding customers onto the tunnel/prep areaPrepping customers cars with prep brushHandling vacuum area trash hourlySweeping vacuum area/parking lotMaking sure property is clean of any trash and debris.Making sure the landscape looks clean.Wash/Fold any towels collected from customers.Make sure towel cart is stocked and ready for customersChecking in on customers to make sure wash quality is great and giving a good experienceAlways smiling and friendly to all customersWorking with managers with any tunnel/backroom problemsPost morning and nightly numbersOpening the store and making sure all equipment is working and 100% in the morningClosing the wash making sure all equipment is shut off, and ready for the morning.Making sure the tunnel is cleaned and pressure washed.Doing preventive maintenance on all equipmentMaking sure the alarm is set nightly, and all doors are locked when closed.Clean vacuum canisters and hoses daily, and hourly during business hours.Cleaning the bathroom and making sure toilet tissue and paper towels are available.Cleaning office and lobby, including stocking any shelf products (air fresheners, etc.)Making sure the backroom is well organized and cleaned out.Ensure that vehicles are properly prepped.Keep the tunnel, parking lot, office/lobby and equipment room clean for the customers and clean up any trip or slip hazards for anyone on property.Ensure that ice and snow build up are appropriately handled to ensure people on sites are safe.Maintain a friendly and welcoming attitude with all customers no matter what.Assist managers with inventory.Be competent with DRB (setting up/ managing plans, changing receipt paper, running reports and selling car care products)Be ready to move up to assistant managerFollow all safety and OSHA guidelines!Always maintain clean uniformBe able to properly fill out incident claimsIf employees notice something wrong, they should let the manager or assistant know asap (any fluids on the ground in the back room, any strange noises etc.)Rolling vacuum hosesEmpty vacuum canistersEnsuring all LED lights are operational (report any light out to management)Follow the cleaning checklistFilling out incident report (store manager takes over after)Being a one-minute managerPost on can't wash anytime you cannot wash carsGoals: To become an assistant manager. A team member needs to demonstrate a combination of skills, experience, and qualities.
Develop Relevant Skills: Team members should work on developing the skills necessary for managerial roles. This includes leadership, communication, problem-solving, and decision-making skills.Excel in Current Role: Show exceptional performance in your current position. Consistently meet or exceed expectations, take on extra responsibilities, and demonstrate your commitment to the team's success.Seek Feedback: Ask for feedback from supervisors and colleagues. Use this feedback to identify areas for improvement and work on them proactively.Show Initiative: Volunteer for tasks or projects that give you exposure to managerial responsibilities. This can include leading small teams, managing projects, or handling customer issues.Expand Knowledge: Keep learning about the industry, company policies, and management techniques. Attend relevant training sessions if available.Express Interest: Let your supervisor know that you aspire to become an assistant manager. Expressing your career goals can put you on their radar.Apply for Open Positions: Keep an eye out for assistant manager job openings within your company. When you feel you have the necessary skills and experience, apply for these positions.Prepare for Interviews: If you're selected for an interview, prepare thoroughly. Be ready to discuss your qualifications, leadership abilities, and how you can contribute to the team as an assistant manager.Demonstrate Leadership: In the interview and on the job, emphasize your ability to lead, make decisions, and handle challenges.Continuous Improvement: Even if you don't get the position initially, continue working on your skills and gaining experience. Apply for assistant manager roles when they become available again.Patience and Persistence: The process of moving from a team member to an assistant manager may take time. Be patient and persistent in your pursuit of this goal.Increase customer satisfactionMake every customer visit a positive oneKnow all policies and ProceduresA team member will learn what job results the organization requires to accomplish its mission, strategy and goals.Each team member should increase their talent by being smart and performing 100% at their job.All Team members need to meet the following requirements:
A sociable personality with a desire to work as part of a team serving the publicMust be able to walk, stand, bend, stoop, twist, etc. for extended periods of timeMust be willing to work in hot/cold weather conditionsReliable transportation to and from the car wash
Purpose: To work seamlessly with other team members to achieve the same goal. Execute all tasks assigned by the Store Manager or assistant. Keep the store spotless,
Task:
Orientation checklist signed offEnsure vehicles are properly preppedKeep tunnel clean by spraying any dirt or debris out.Competent with DRB, Sonny's, Micrologic (setting up fastpass plans, discontinuing plans, changing out receipt paper, pulling reports)Remove all trash from the trash cansReplace trash can linersUnclog all vacuum hosesClean out each vacuum canister by removing the bottom bin and shaking the vacuum bagsClean out the filter in the top of the vacuum canister and make sure there is nothing blocking the airway for the hoseSweep/mop office and lobbySweep/mop bathroom(s)Restock paper towel rolls (bathroom)Restock toilet paperReplace hand soapResponsibilities:
Work with other team members to achieve daily, weekly, and monthly goalsWarmly welcome each customer and assist them throughout the wash processMaintain a positive attitude, wear a smile as it is part of the uniformEngage customers in polite, friendly conversation, making them feel welcomedWork with fellow team members to keep the site clean and organizedBecome a subject matter expert on wash methods, safety, inspection, and maintenance, and apply that knowledge dailyCleaning out vacuums and unclogging vacuum hosesGuiding customers onto the tunnel/prep areaPrepping customers cars with prep brushHandling vacuum area trash hourlySweeping vacuum area/parking lotMaking sure property is clean of any trash and debris.Making sure the landscape looks clean.Wash/Fold any towels collected from customers.Make sure towel cart is stocked and ready for customersChecking in on customers to make sure wash quality is great and giving a good experienceAlways smiling and friendly to all customersWorking with managers with any tunnel/backroom problemsPost morning and nightly numbersOpening the store and making sure all equipment is working and 100% in the morningClosing the wash making sure all equipment is shut off, and ready for the morning.Making sure the tunnel is cleaned and pressure washed.Doing preventive maintenance on all equipmentMaking sure the alarm is set nightly, and all doors are locked when closed.Clean vacuum canisters and hoses daily, and hourly during business hours.Cleaning the bathroom and making sure toilet tissue and paper towels are available.Cleaning office and lobby, including stocking any shelf products (air fresheners, etc.)Making sure the backroom is well organized and cleaned out.Ensure that vehicles are properly prepped.Keep the tunnel, parking lot, office/lobby and equipment room clean for the customers and clean up any trip or slip hazards for anyone on property.Ensure that ice and snow build up are appropriately handled to ensure people on sites are safe.Maintain a friendly and welcoming attitude with all customers no matter what.Assist managers with inventory.Be competent with DRB (setting up/ managing plans, changing receipt paper, running reports and selling car care products)Be ready to move up to assistant managerFollow all safety and OSHA guidelines!Always maintain clean uniformBe able to properly fill out incident claimsIf employees notice something wrong, they should let the manager or assistant know asap (any fluids on the ground in the back room, any strange noises etc.)Rolling vacuum hosesEmpty vacuum canistersEnsuring all LED lights are operational (report any light out to management)Follow the cleaning checklistFilling out incident report (store manager takes over after)Being a one-minute managerPost on can't wash anytime you cannot wash carsGoals: To become an assistant manager. A team member needs to demonstrate a combination of skills, experience, and qualities.
Develop Relevant Skills: Team members should work on developing the skills necessary for managerial roles. This includes leadership, communication, problem-solving, and decision-making skills.Excel in Current Role: Show exceptional performance in your current position. Consistently meet or exceed expectations, take on extra responsibilities, and demonstrate your commitment to the team's success.Seek Feedback: Ask for feedback from supervisors and colleagues. Use this feedback to identify areas for improvement and work on them proactively.Show Initiative: Volunteer for tasks or projects that give you exposure to managerial responsibilities. This can include leading small teams, managing projects, or handling customer issues.Expand Knowledge: Keep learning about the industry, company policies, and management techniques. Attend relevant training sessions if available.Express Interest: Let your supervisor know that you aspire to become an assistant manager. Expressing your career goals can put you on their radar.Apply for Open Positions: Keep an eye out for assistant manager job openings within your company. When you feel you have the necessary skills and experience, apply for these positions.Prepare for Interviews: If you're selected for an interview, prepare thoroughly. Be ready to discuss your qualifications, leadership abilities, and how you can contribute to the team as an assistant manager.Demonstrate Leadership: In the interview and on the job, emphasize your ability to lead, make decisions, and handle challenges.Continuous Improvement: Even if you don't get the position initially, continue working on your skills and gaining experience. Apply for assistant manager roles when they become available again.Patience and Persistence: The process of moving from a team member to an assistant manager may take time. Be patient and persistent in your pursuit of this goal.Increase customer satisfactionMake every customer visit a positive oneKnow all policies and ProceduresA team member will learn what job results the organization requires to accomplish its mission, strategy and goals.Each team member should increase their talent by being smart and performing 100% at their job.All Team members need to meet the following requirements:
A sociable personality with a desire to work as part of a team serving the publicMust be able to walk, stand, bend, stoop, twist, etc. for extended periods of timeMust be willing to work in hot/cold weather conditionsReliable transportation to and from the car wash