IT SUPPORT SPECIALIST

***THIS IS AN IN-OFFICE POSITION LOCATED IN MIDLAND, TX***Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.About UsEnergera is innovating enertech solutions to solve some of the biggest problems the energy industry is currently facing. Our Frac Shack, NG Sidekick and Sandtinel solutions are smarter, greener, safer and cleaner. We believe that collaboration and forging new relationships will allow us to protect the planet and reach the standard that we know is possible. Let's do this together!Job SummaryAs a growing business we are a team of versatile individuals and many of us take on multiple roles. Teamwork is a key to our success and we rely heavily on each other. Given the rapidly changing nature of IT we are all versatile and driven to learn. Importantly we all look forward to coming to work every day and helping grow Energera and shape our own futures.If you are passionate about technology, enjoy a challenge and enjoy working with a variety of people we have an entry level position for you. As IT Support Specialist, you are part of a team that is accountable for providing first line response for users requiring remote and local assistance with information technology issues and problems. As a team player with an excellent phone manner you will quickly resolve issues or engage the best resource on our team to assist in multiple geographic locations.You will be responsible for documenting and recording processes, support issues and "how to" tutorial documentation while maintaining, updating and contributing to the Energera training site and SharePoint knowledgebase.Specific Duties and ResponsibilitiesProvide frontline onsite (deskside) and remote (desktop) technical support via in person, Skype, Telephone, Email, SMS or Ticket System.Assist internal customers with hardware and software issues surrounding desktops, laptops and iOS phones, Office 365 applications and BluebeamMonitoring and troubleshooting systems remotely through the use of Labtech ConnectWise AutomateConnecting/Upgrading PC components, i.e.: hard drives, memory, adapters, interfaces, screensInstalling, troubleshooting and updating software applicationsProvision new desktop and laptop systems according to processesReclaim and re-provision desktop and laptop hardwareDiagnose and resolve PC desktop problems and provide hardware and software technical support, problem prioritization, problem resolution and follow-up.New user onboarding setup and management, email distribution list managementSet up and/or relocate equipment in offices, cubicles, other workspaces and storage as requiredParticipate and collaborate in various IT projects and provide new perspectives, insight and ideasEffectively prioritize work tasks with little oversightAbility to work on multiple tasks concurrently in a high paced environmentOther duties as assigned from time to timeExperience RequiredExperience with Win 7, 8, 10, Server 2008, 2012, Microsoft Office, Office 365, SharePointExperience with PC and Server hardware componentsExperience with Active Directory use and management an assetGood working knowledge in the support of network connectivity of end-users (Internet, LAN, VPN, DNS, DHCP)Excellent ability to interface with IT personnel to discuss technical matters pertaining to issues, problems, or technical specificationsAbility to learn and assimilate new, cutting edge technologies and processes quicklyCompTIA A+ (220-901 & 220-902)Experience with CompTIA Network+ preferredAdditional SkillsExtremely fast paced environment must be able to self-manage priorities and work with minimal supervisionStrong organizational skillsTroubleshooting and technical abilitiesHighly motivated and organizedGood interpersonal and communication skills.Familiarity with Fresh Service ticketing systemWhat we Offer:Competitive SalaryProfit sharing eligibilityHealth, Dental, and Vision BenefitsHSA/FSACritical Care InsuranceVoluntary Life InsuranceCompany Paid STD and LTD3 Weeks Vacation7 Sick DaysUp to $2500 per year in Tuition Reimbursement8 Paid HolidaysEmployee perksEnergera is an Equal Opportunity Employer.We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.