Operational Client Support Analyst

Job Title: Operational Client Support Analyst (Onsite) Location: Jersey City, NJ | Pay: 47/hr Responsibilities: Participate and lead client onboarding processes including user acceptance testing, internal setup, external setup and go live calls Work with internal and external parties to resolve trade discrepancies on T and post T Work in an environment with direct client interaction Escalate client trade related issues Understand and respond to client queries Work closely with IT developers defining infrastructure upgrades and maintenance requests Manage trade life cycle events including daily option exercises/expirations and NDF fixings Coordination with all internal stakeholders who support our business ( Risk, Credit, Legal, Collateral, BO, Sales, IT) Monitor Limit utilization throughout the day for the OTC, FXPB and ETD businesses. Investigate/Report any breaches Distribute monthly invoices and monitoring the collection of fees d Hoc project work related to internal controls, MIS reporting, process improvements, and client specific reporting requirements or integration enhancements Qualifications: The successful candidate will need to demonstrate the following: Strong organizational and analytical skills Good product knowledge Proficient in Excel Excellent verbal and written communication skills bility to maintain focus in a fast-pace environment bility to consistently meet deadlines Works well within a team environment ttention to detail and accuracy Service Oriented spirit of continuous improvement Preferred Qualifications: Diploma from an accredited collegiate institution Working knowledge of FX, Prime Brokerage, and client facing experience