Information Technology Help Desk Technician

IT Service Technician IIJob SummaryUnfortunately, this contract to hire opportunity is not open to our C2C partners.Responsible for providing PC, desktop, network, and telecom services in their assigned region. The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and applications. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the ITS team and the business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner.ResponsibilitiesProvide technical service and support to the assigned region to include:First level response for all assigned service ticketsSupporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teamsDeploying new and upgrading existing equipment & softwareAbility and means to travel on a flexible schedule as neededSystem Operations Processing and MonitoringMonitor scheduled system processes to ensure successful completionInvestigate and resolve any monitoring issues that occur during scheduled shiftNotify or escalate issues to Application Support and Infrastructure departmentsRequirements5 years of hands on experience working with and supporting Microsoft and networking environmentsStrong knowledge of current common infrastructure solutions and PC software productsAppropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experienceDemonstrated relationship building skills to all staff levels throughout the organization (local and remote)Excellent problem resolution skills