American Spoon
Seasonal Customer Service Associate
American Spoon, Petoskey, Michigan, United States, 49770
About American SpoonIn 1982, we began making preserves in our Northern Michigan storefront kitchen. After all these years, our skilled crew still prepares fruit by hand and cooks with care in small-batch copper kettles. We work directly with a dedicated group of Michigan farmers and foragers who grow and gather the unique varieties of fruit we love, prized over generations for unparalleled taste and character. Our small, family-owned company exists, to find, capture, and preserve flavors you simply won’t find anywhere else.American Spoon is hiring Seasonal Holiday customer experience associates for our inbound catalog call center.
The primary duties are taking inbound telephone orders for our impressive gift collections and direct product orders to ship our handcrafted preserves, jams, sweet toppings, and savories. We produce, take mail orders, and ship directly from Petoskey to destinations all over the United States, US
territories and Canada.We are seeking employees to begin work in mid November who have at least one weekend day available.Position Details:Assisting American Spoon customers placing orders via the telephone for themselves or gift recipients that are packed and sent from our WarehouseSupport, educate and assist our customers with the selection of products and gift choices by utilizing all of our available resourcesMaintain a patient, friendly and professional demeaner at all timesCreatively and proactively problem solve when engaging with customers to resolve any questions, concerns, or issues
while demonstrating a sense of urgency in the follow up processTake on additional tasks i.e. follow up returning voice mails, prepare catalogs for mailing, customer inquiries and or data entry assignments as neededAdapt to a fast pace and ever-changing environment absorbing new information regarding products, order system updates and inventory availabilityEffectively track shipped orders and provide feedback to the customerRequirementsCustomer Service or sales experience a plusMust have an energetic spirit, positive attitude, be genuine, professional and friendlyMust be detail orientedMust have exceptional oral, written, and active listening communication skillsStrong desire to work in a team environmentStrong familiarity with Internet based softwareIdeal candidates will have a passion for artisan foods and a strong interest in and or knowledge of locally grown fruits.Paid training in late October or early November
Generous Product DiscountThis position is perfect for Retirees, Teachers, College Students, or anyone looking for seasonal in bound telephone/customer service work or anyone needing employment until ski seasonWe offer flexible scheduling and
a fun team-oriented environment.APPLY IMEDIATELY:Apply online or contact Jordan Miller, Customer Experience Manager, jmiller@spoon.com
PI42b38e6ad056-35216-35835678
The primary duties are taking inbound telephone orders for our impressive gift collections and direct product orders to ship our handcrafted preserves, jams, sweet toppings, and savories. We produce, take mail orders, and ship directly from Petoskey to destinations all over the United States, US
territories and Canada.We are seeking employees to begin work in mid November who have at least one weekend day available.Position Details:Assisting American Spoon customers placing orders via the telephone for themselves or gift recipients that are packed and sent from our WarehouseSupport, educate and assist our customers with the selection of products and gift choices by utilizing all of our available resourcesMaintain a patient, friendly and professional demeaner at all timesCreatively and proactively problem solve when engaging with customers to resolve any questions, concerns, or issues
while demonstrating a sense of urgency in the follow up processTake on additional tasks i.e. follow up returning voice mails, prepare catalogs for mailing, customer inquiries and or data entry assignments as neededAdapt to a fast pace and ever-changing environment absorbing new information regarding products, order system updates and inventory availabilityEffectively track shipped orders and provide feedback to the customerRequirementsCustomer Service or sales experience a plusMust have an energetic spirit, positive attitude, be genuine, professional and friendlyMust be detail orientedMust have exceptional oral, written, and active listening communication skillsStrong desire to work in a team environmentStrong familiarity with Internet based softwareIdeal candidates will have a passion for artisan foods and a strong interest in and or knowledge of locally grown fruits.Paid training in late October or early November
Generous Product DiscountThis position is perfect for Retirees, Teachers, College Students, or anyone looking for seasonal in bound telephone/customer service work or anyone needing employment until ski seasonWe offer flexible scheduling and
a fun team-oriented environment.APPLY IMEDIATELY:Apply online or contact Jordan Miller, Customer Experience Manager, jmiller@spoon.com
PI42b38e6ad056-35216-35835678