N4 Solutions
Center Relationship Manager - NCAPS
N4 Solutions, Greenbelt, Maryland, United States, 20770
N4 Solutions is looking for you! Come join our team and be a part of our mission! Our mission is to evaluate, collaborate, and innovate with customers and partners to create business, scientific, and technology solutions that overcome complex challenges while motivating a highly competent workforce to deliver on the promise of excellence! N4 Solutions' greatest assets are our employees! Join our dynamic team and be a part the solution!
N4 Solutions, LLC is seeking a Center Relationship Manager to support The National Aeronautics and Space Administration (NASA) Consolidation Applications and Platforms (NCAPS) team. Through support services to satisfy the overall operational objectives.
Roles & Responsibilities:
Work with NASA center leadership to drive customer satisfaction and ensure alignment with enterprise priorities
Develop and maintain customer relationship maps
Develop and maintain customer satisfaction plans and processes
Work with NASA center leadership to identify, track and manage center priorities, issues and requests
Work with center product owners and CACI's delivery team to align priorities to product backlogs and in PI planning events
Assist in managing performance against SLA metrics and preparing/delivering center specific status reports and information
Work with Team CACI NCAPS leadership in strategic planning, understanding of NASA/Center processes and priorities, and participate in monthly program review meetings
Minimum Qualifications:
10+ years of relevant experience
Knowledge of NASA business systems and software development processes and procedures
Proven track record of effectively managing customer relationships.
Prior experience successfully identifying, managing, and resolving customer satisfaction issues.
U.S. Citizenship
The N4 Solutions Equal Employment Opportunity (EEO) Policy is to provide a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. N4 Solutions hires and promotes individuals solely on the basis of their qualifications and achievements for the job to be filled .
N4 Solutions, LLC is seeking a Center Relationship Manager to support The National Aeronautics and Space Administration (NASA) Consolidation Applications and Platforms (NCAPS) team. Through support services to satisfy the overall operational objectives.
Roles & Responsibilities:
Work with NASA center leadership to drive customer satisfaction and ensure alignment with enterprise priorities
Develop and maintain customer relationship maps
Develop and maintain customer satisfaction plans and processes
Work with NASA center leadership to identify, track and manage center priorities, issues and requests
Work with center product owners and CACI's delivery team to align priorities to product backlogs and in PI planning events
Assist in managing performance against SLA metrics and preparing/delivering center specific status reports and information
Work with Team CACI NCAPS leadership in strategic planning, understanding of NASA/Center processes and priorities, and participate in monthly program review meetings
Minimum Qualifications:
10+ years of relevant experience
Knowledge of NASA business systems and software development processes and procedures
Proven track record of effectively managing customer relationships.
Prior experience successfully identifying, managing, and resolving customer satisfaction issues.
U.S. Citizenship
The N4 Solutions Equal Employment Opportunity (EEO) Policy is to provide a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. N4 Solutions hires and promotes individuals solely on the basis of their qualifications and achievements for the job to be filled .