Square
Head of Strategic Payment Operations
Square, San Francisco, California, United States, 94199
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Payments drives awareness of the Square brand, Square’s first touch-point with most of our sellers, and fuels the economics of the broader Square ecosystem. Industry Relations & Operations (IRO) manages all the partnerships in the payments supply chain for our global footprint. Within IRO, the Strategic Payment Operations team manages the payment partnerships that support Square’s payment products such as Identity verification, Risk, Issuing, Bank Transfer and Acquiring. As the Lead of this team, you will drive the performance of domestic and global partnerships that support our onboarding, payment processing and financial services. You will report to the Head of Industry Relations and Operations (IRO).
You Will
Lead the Strategic Operations team supporting partners for identity verification, risk, issuing, acquiring and bank money movement for the U.S. and Internationally.Manage all partner relationships including daily engagements, escalations, contracts, and invoicing.Work with all partners to identify best practices and improve points of failures, resolve partner incidents, document processes, improve performance.Monitor performance and lead operational efficiencies, ensuring scalability and redundancy for our business in multiple markets.Drive positive financial outcomes for the business, including unlocking new opportunities to grow gross profit and/or reduce costs.Collaborate across many teams including engineering, product, finance, data science, legal, compliance, and risk to guide, support, and influence the selection and onboarding of best-in-class partners.
You have
15+ years of experience in payments with expertise in product management and operations.Experience with the payments industry and the ability to manage strategic partnerships.Experience leading a multi-disciplined team.Top-notch cross-functional skills to collaborate with your team and partners to achieve strategic results.Strong relationship management skills, with proven ability to navigate complex commercial agreements and build consensus.Customer-centric focus, empathetic to customer struggles, and can translate their needs into outcomes.A proven ability to navigate ambiguity, think strategically and analytically about business, product, and technical challenges, and build trust and influence with others.A strong sense of ownership, a desire to make an impact, and an entrepreneurial spirit.Excellent written and verbal communication and presentation skills, with the ability to make strong arguments supporting Square’s position with internal and external executive partners.Understanding of the regulatory environment in the U.S. and international markets with experience in industry representation.Management experience.
Even Better
Experience working with multinational teams.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.#J-18808-Ljbffr
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Payments drives awareness of the Square brand, Square’s first touch-point with most of our sellers, and fuels the economics of the broader Square ecosystem. Industry Relations & Operations (IRO) manages all the partnerships in the payments supply chain for our global footprint. Within IRO, the Strategic Payment Operations team manages the payment partnerships that support Square’s payment products such as Identity verification, Risk, Issuing, Bank Transfer and Acquiring. As the Lead of this team, you will drive the performance of domestic and global partnerships that support our onboarding, payment processing and financial services. You will report to the Head of Industry Relations and Operations (IRO).
You Will
Lead the Strategic Operations team supporting partners for identity verification, risk, issuing, acquiring and bank money movement for the U.S. and Internationally.Manage all partner relationships including daily engagements, escalations, contracts, and invoicing.Work with all partners to identify best practices and improve points of failures, resolve partner incidents, document processes, improve performance.Monitor performance and lead operational efficiencies, ensuring scalability and redundancy for our business in multiple markets.Drive positive financial outcomes for the business, including unlocking new opportunities to grow gross profit and/or reduce costs.Collaborate across many teams including engineering, product, finance, data science, legal, compliance, and risk to guide, support, and influence the selection and onboarding of best-in-class partners.
You have
15+ years of experience in payments with expertise in product management and operations.Experience with the payments industry and the ability to manage strategic partnerships.Experience leading a multi-disciplined team.Top-notch cross-functional skills to collaborate with your team and partners to achieve strategic results.Strong relationship management skills, with proven ability to navigate complex commercial agreements and build consensus.Customer-centric focus, empathetic to customer struggles, and can translate their needs into outcomes.A proven ability to navigate ambiguity, think strategically and analytically about business, product, and technical challenges, and build trust and influence with others.A strong sense of ownership, a desire to make an impact, and an entrepreneurial spirit.Excellent written and verbal communication and presentation skills, with the ability to make strong arguments supporting Square’s position with internal and external executive partners.Understanding of the regulatory environment in the U.S. and international markets with experience in industry representation.Management experience.
Even Better
Experience working with multinational teams.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.#J-18808-Ljbffr