IT Generalist (Remote)

IT Generalist (Remote) at GovCIO in Boise, Idaho, United States Job Description Overview GovCIO is currently hiring for a Help Desk engineer to provide Customer Service support for a VA web based application. This position will be a fully remote within the United States position. Responsibilities Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming. + Confers with staff, users, and management to establish requirements for new systems or modifications. + Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. + Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location. + Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities. + Develops training materials and procedures, and/or trains users in the proper use of hardware and software. + Effectively communicates step-by-step solutions to end-users + May need to communicate with software and hardware specialists for solutions + Records solutions into database for other Help Desk professionals. + Redirects issues to appropriate resource if necessary + Must be knowledgeable of current technological issues and advancements. Qualifications Required Skills and Experience + Bachelor's with 5 - 8 years (or commensurate experience) + Respond to and resolve support requests via phone, email, and ticketing system. + Diagnose and troubleshoot software issues. + Provide guidance and training to users on VLM applications. + Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. + Telephonic help desk support from 9:00 AM - 6:00 PM EST Monday through Friday, 365 days To view full details and how to apply, please login or create a Job Seeker account