Crusoe
Senior Service Desk (Service Desk IV)
Crusoe, Arvada, Colorado, United States, 80004
Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.
Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw
We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering, and computational biology.
Key Responsibilities:
Provide top-tier ServiceDesk support to Crusoe's staff, mastering the ITDepartment's technology stack to meet end-user needs (MDM, IdP-SSO, XDR,Google Workspace, etc.)Excel as a master troubleshooter at the ServiceDesk level, solving complex IT issuesefficientlyAdhere strictly to the ServiceDesk Team SOPs and IT Department policies, settingan example for ticketing and process complianceAct as an IT ambassador to Crusoe Industries manufacturing staff, assisting with anytechnology needs to support operational goalsAssist the IT Asset Manager with receiving, inventory management, and auditsFollow established escalation procedures and communication protocols, ensuringthat IT decisions are flagged up the department's chain of commandHandle onboarding, offboarding, and provisioning tasks for new and departingemployeesSupport the IT Manager and the System Engineering team with delegated tasks andassist with regular maintenanceParticipate in project work and perform research as assigned by the IT OperationsGroupContribute to the growth and maintenance of the ServiceDesk Team'sdocumentationMaintain timely communications and acknowledgments with all stakeholdersTravel up to 20% to support other Crusoe office locationsYou Will Thrive In This Role If You Have:
Bachelor's Degree in Information Systems, Computer Information Systems (CIS),Computer Science (CS), Cognitive Science, or equivalent work experience (7+ yearsin Enterprise IT Support or MSP)Strong proficiency in MacOS support, including terminal command line and nativeutilitiesIn-depth knowledge of Windows OS, with a strong grasp of Active Directory andEnterprise Windows Servers (i.e., domain environments)5+ years of experience with MDM solutions or RMM solutionsMeticulous attention to detail in troubleshooting, documentation, and note-taking5+ years of experience troubleshooting network issues at an intermediate level, withthe ability to communicate network-related topics to the System Engineering teamduring escalationsPrior experience working in manufacturing environments is idealA self-starter who knows when to ask for help and thrives in a team environmentExcellent written, oral, and interpersonal communication skillsEmbody Crusoe's company valuesBonus points for certifications in OKTA, Google Workspace, CCNA, or MCP.Benefits:
Industry competitive payRestricted Stock Units in a fast growing, well-funded technology companyHealth insurance package options that include HDHP and PPO, vision, and dental for you and your dependentsEmployer contributions to HSA accountsPaid Parental LeavePaid life insurance, short-term and long-term disabilityTeladoc401(k) with a 100% match up to 4% of salaryGenerous paid time off and holiday scheduleCell phone reimbursementTuition reimbursementSubscription to the Calm appMetLife LegalCompany paid commuter benefit; $50 per pay period
Compensation Range
Compensation will be paid in the range of $95,000 to $115,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw
We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering, and computational biology.
Key Responsibilities:
Provide top-tier ServiceDesk support to Crusoe's staff, mastering the ITDepartment's technology stack to meet end-user needs (MDM, IdP-SSO, XDR,Google Workspace, etc.)Excel as a master troubleshooter at the ServiceDesk level, solving complex IT issuesefficientlyAdhere strictly to the ServiceDesk Team SOPs and IT Department policies, settingan example for ticketing and process complianceAct as an IT ambassador to Crusoe Industries manufacturing staff, assisting with anytechnology needs to support operational goalsAssist the IT Asset Manager with receiving, inventory management, and auditsFollow established escalation procedures and communication protocols, ensuringthat IT decisions are flagged up the department's chain of commandHandle onboarding, offboarding, and provisioning tasks for new and departingemployeesSupport the IT Manager and the System Engineering team with delegated tasks andassist with regular maintenanceParticipate in project work and perform research as assigned by the IT OperationsGroupContribute to the growth and maintenance of the ServiceDesk Team'sdocumentationMaintain timely communications and acknowledgments with all stakeholdersTravel up to 20% to support other Crusoe office locationsYou Will Thrive In This Role If You Have:
Bachelor's Degree in Information Systems, Computer Information Systems (CIS),Computer Science (CS), Cognitive Science, or equivalent work experience (7+ yearsin Enterprise IT Support or MSP)Strong proficiency in MacOS support, including terminal command line and nativeutilitiesIn-depth knowledge of Windows OS, with a strong grasp of Active Directory andEnterprise Windows Servers (i.e., domain environments)5+ years of experience with MDM solutions or RMM solutionsMeticulous attention to detail in troubleshooting, documentation, and note-taking5+ years of experience troubleshooting network issues at an intermediate level, withthe ability to communicate network-related topics to the System Engineering teamduring escalationsPrior experience working in manufacturing environments is idealA self-starter who knows when to ask for help and thrives in a team environmentExcellent written, oral, and interpersonal communication skillsEmbody Crusoe's company valuesBonus points for certifications in OKTA, Google Workspace, CCNA, or MCP.Benefits:
Industry competitive payRestricted Stock Units in a fast growing, well-funded technology companyHealth insurance package options that include HDHP and PPO, vision, and dental for you and your dependentsEmployer contributions to HSA accountsPaid Parental LeavePaid life insurance, short-term and long-term disabilityTeladoc401(k) with a 100% match up to 4% of salaryGenerous paid time off and holiday scheduleCell phone reimbursementTuition reimbursementSubscription to the Calm appMetLife LegalCompany paid commuter benefit; $50 per pay period
Compensation Range
Compensation will be paid in the range of $95,000 to $115,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.