Heathman Lodge
Front Desk Supervisor
Heathman Lodge, Vancouver, Washington, United States, 98662
Are you a hospitality superstar who thrives on creating exceptional experiences for every guest? Then we want you to join our team as the Front Desk Supervisor at the Heathman Lodge in Vancouver, WA!Position Summary:
Responsible for directing, planning and coordinating activities of the front desk staff to ensure prompt, courteous service to all guests and ensure their experiences are distinctively supreme.Essential Functions:Oversee all aspects of guest registration and check-out, ensuring prescribed procedures are followedAssist in administering policies for communication between front desk, guests, and other hotel staffMaintain and enforce high standards of customer service, with zero tolerance for poor serviceRespond to inquiries about hotel policies, services, requests, and complaintsUnderstand hotel operations, including room types, rates, packages, and meeting spacesAssist with front desk organization, programs, and systems to keep staff on taskComplete employee documentation for the front desk teamPlan, direct, and monitor the activities of front desk agentsTrain front desk staff on sales techniques, customer service, and hotel offeringsHelp drive transient sales and control budget/overtime through effective schedulingShuttle guests in company vans when requiredHold monthly meetings with the front desk teamAdditional Responsibilities:Maintain a neat, organized work areaConduct yourself professionally at all timesReport any unsafe conditions to maintain a safe work environmentDevelop positive working relationships with all hotel departmentsComply with all company policies and proceduresQualifications:2+ years of hotel front desk experience preferredPrevious supervisory experience preferredKnowledge of front office operations and ability to plan, organize, and direct staffDetail-oriented with strong communication and problem-solving skillsAbility to read, write, and effectively interact with guests and employeesMaintain a professional appearance and have prior cash handling experienceSkilled at multitasking and working well under pressureCan follow both verbal and written instructionsWilling to work a flexible schedulePhysical Requirements:3-6 hoursStanding/Walking
1-3 hoursSittingCrouching/Bending/StoopingReachingGrasping
Up to 1 hourPushing/PullingLifting/Carrying (up to 50 lbs.)Climbing Stairs
Why work for us?A Retirement plan through the company sponsored 401k plan which includes a company matchLocal Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)Great EAP Benefits, day one! -
As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
If you have the necessary qualifications and experience to excel in this Front Desk Supervisor role at the Heathman Lodge in Vancouver, we encourage you to apply today. This is an excellent opportunity to join a leading hospitality brand and make a significant impact on the guest experience.
Compensation details:
17.5-19 Hourly Wage
PId423353621fd-35216-35836582
Responsible for directing, planning and coordinating activities of the front desk staff to ensure prompt, courteous service to all guests and ensure their experiences are distinctively supreme.Essential Functions:Oversee all aspects of guest registration and check-out, ensuring prescribed procedures are followedAssist in administering policies for communication between front desk, guests, and other hotel staffMaintain and enforce high standards of customer service, with zero tolerance for poor serviceRespond to inquiries about hotel policies, services, requests, and complaintsUnderstand hotel operations, including room types, rates, packages, and meeting spacesAssist with front desk organization, programs, and systems to keep staff on taskComplete employee documentation for the front desk teamPlan, direct, and monitor the activities of front desk agentsTrain front desk staff on sales techniques, customer service, and hotel offeringsHelp drive transient sales and control budget/overtime through effective schedulingShuttle guests in company vans when requiredHold monthly meetings with the front desk teamAdditional Responsibilities:Maintain a neat, organized work areaConduct yourself professionally at all timesReport any unsafe conditions to maintain a safe work environmentDevelop positive working relationships with all hotel departmentsComply with all company policies and proceduresQualifications:2+ years of hotel front desk experience preferredPrevious supervisory experience preferredKnowledge of front office operations and ability to plan, organize, and direct staffDetail-oriented with strong communication and problem-solving skillsAbility to read, write, and effectively interact with guests and employeesMaintain a professional appearance and have prior cash handling experienceSkilled at multitasking and working well under pressureCan follow both verbal and written instructionsWilling to work a flexible schedulePhysical Requirements:3-6 hoursStanding/Walking
1-3 hoursSittingCrouching/Bending/StoopingReachingGrasping
Up to 1 hourPushing/PullingLifting/Carrying (up to 50 lbs.)Climbing Stairs
Why work for us?A Retirement plan through the company sponsored 401k plan which includes a company matchLocal Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)Great EAP Benefits, day one! -
As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
If you have the necessary qualifications and experience to excel in this Front Desk Supervisor role at the Heathman Lodge in Vancouver, we encourage you to apply today. This is an excellent opportunity to join a leading hospitality brand and make a significant impact on the guest experience.
Compensation details:
17.5-19 Hourly Wage
PId423353621fd-35216-35836582