Desktop

Hi,

I hope you are doing well

Title : Desktop

1st Location : 1 Harmon Plaza, Secaucus, NJ 07094

2nd Location : Quins, Bronx, Brooklyn, lake Success, NY

3rd Location : 109 Rykowski Lane, Middletown, NY 10941

Type of Mode : onsite

Job Duration : Full Time :: Permanent

Job Description

Please see the JD below :

The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).Proactively and consistently communicate with clients and colleaguesAccurately and promptly record all-time in our ticketing systemProactively manage ticket queueEnsure all ticket notes and statuses are up to dateTroubleshoot end-user technical issues and document all steps up through resolutionEffectively multi-task to manage workloadCollaborate on the improvement of operational effectivenessDocument, take ownership of, and escalate issuesMeet individual and team SLA targets

Thanks with regards,

Lucky Mishra

Technical Recruiter

Office:

614-495-9222

Ext:

427

luckymishra@usgrpinc.com

https://www.linkedin.com/in/lucky-mishra-45481a252