VDart
Desktop Support
VDart, Geismar, Louisiana, United States, 70734
Job Title: Desktop Support
Location: Geismar, LA
Job Description:
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment.Responsibilities for this position may include but are not limited to:Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Workforce Enablement product.Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.Ensures consistent processes, procedures and technologies are utilized across enterprise environment.Understand and follow direction provided by the team leads and managers of different products and towers.Document recurring issues in the Knowledge BaseDocument in detail case status and tasks / work completed with end users in the ITSM systemFollow the critical incident processFollow required safety protocols and complete regular trainings on safety and complianceRequired Qualifications:
Bachelor's degree in IT or Computer Science preferredTechnologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
Mobile Device Management and Mobile Web Apps, iOS, etc.Active Directory Administration and Infrastructure DesignWindows 10 Operating System advanced troubleshooting; proficient using Windows registryMicrosoft Office Suite (2010/2016) advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge/troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrintersVideo Conferencing system supportOffice 365 support and advanced troubleshootingUnderstand and troubleshoot Azure MFADesktop imagingStrong customer service skills
Experience in desktop and notebook hardware, operating systems and desktop software. Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills
Location: Geismar, LA
Job Description:
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment.Responsibilities for this position may include but are not limited to:Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Workforce Enablement product.Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.Ensures consistent processes, procedures and technologies are utilized across enterprise environment.Understand and follow direction provided by the team leads and managers of different products and towers.Document recurring issues in the Knowledge BaseDocument in detail case status and tasks / work completed with end users in the ITSM systemFollow the critical incident processFollow required safety protocols and complete regular trainings on safety and complianceRequired Qualifications:
Bachelor's degree in IT or Computer Science preferredTechnologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
Mobile Device Management and Mobile Web Apps, iOS, etc.Active Directory Administration and Infrastructure DesignWindows 10 Operating System advanced troubleshooting; proficient using Windows registryMicrosoft Office Suite (2010/2016) advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge/troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrintersVideo Conferencing system supportOffice 365 support and advanced troubleshootingUnderstand and troubleshoot Azure MFADesktop imagingStrong customer service skills
Experience in desktop and notebook hardware, operating systems and desktop software. Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills