Segra
Data Center Technician I - Raleigh, NC
Segra, Raleigh, North Carolina, United States, 27601
Data Center Technician I - Raleigh, NC
Raleigh, NC, USAReq #2158
Wednesday, October 23, 2024
Segra is searching for a dynamic and experienced
Data Center Technician I
to work in our
Raleigh, NC
data center. This is an entry-level role requiring regular 3rd shift availability. We are not looking for 1st and 2nd shift Technicians currently.
Role Overview:
The Data Center Technician I position requires intermediate technical skills and capabilities. The technician must have the ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. Other tasks include basic network and server configurations.
Requirements:
This role requires regular 3rd shift availability. We are not looking for 1st and 2nd shift Technicians currently.
Qualifications
Associate degree or higher, or minimum two years working experience in a customer service/help desk environment
IT-related certifications a plus. Examples include, but are not limited to: VMware vSphere Foundations; Zerto Certified Associate; NetApp Storage Associate; Kaseya Certified Associate; Logic Monitor Associate; Commvault Foundations; CompTIA A+, Server+, or Net+; Cisco CCNA; Microsoft MCSA or MCSE; RedHat RHCSA or RHCE
General knowledge of TCP/IP required and a detailed base of technical knowledge of PC hardware, operating systems, networks and communications protocols desired
Previous cabling experience (Copper/Coax/Fiber) a plus
Must be able to work around electrical and mechanical equipment to take readings
Must demonstrate personal motivation and enthusiasm; ability to work as an individual and a part of a team
Values continuous learning and self-improvement through industry certifications
Previous customer interaction experience via phone, email, and ticketing systems
Must possess problem solving abilities for complex problem resolution, identifying and resolving issues effectively
Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers alike
Able to handle multiple tasks and manage priorities while maintaining the ability to distinguish minimal impact from high impact problems with little direction
Must have a high degree of accuracy and attention to detail
Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer focused
Must have courteous and efficient telephone manner
Must be available to work all shifts
Excellent verbal, written, and interpersonal skills
Proficiency in using MS Office suite and Windows-based computer applications; ability to use MS Visio a plus
Key Competencies:
Customer service focused and portrays energy, professionalism and welcoming characteristics
Strong ability to work in a highly sensitive and confidential environment
Ability to meet deadlines and handle sensitive and pressured situations
Ability to identify issues and help develop strategy and tactical plans for various department initiatives
Ability to use good judgment and decision-making skills
Ability to use a PC, keyboard, and other standard office equipment
Ability to identify and update required changes to documentation and "how to" articles
Ability to identify and escalate issues based on severity
Ability to work amicably with a team to achieve common goals
About Segra:
Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Medical, dental, vision insurance
Life insurance
401(k) match
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Other details
Job Family25
Pay TypeHourly
Apply Now
Raleigh, NC, USA
Share this job:
Raleigh, NC, USAReq #2158
Wednesday, October 23, 2024
Segra is searching for a dynamic and experienced
Data Center Technician I
to work in our
Raleigh, NC
data center. This is an entry-level role requiring regular 3rd shift availability. We are not looking for 1st and 2nd shift Technicians currently.
Role Overview:
The Data Center Technician I position requires intermediate technical skills and capabilities. The technician must have the ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. Other tasks include basic network and server configurations.
Requirements:
This role requires regular 3rd shift availability. We are not looking for 1st and 2nd shift Technicians currently.
Qualifications
Associate degree or higher, or minimum two years working experience in a customer service/help desk environment
IT-related certifications a plus. Examples include, but are not limited to: VMware vSphere Foundations; Zerto Certified Associate; NetApp Storage Associate; Kaseya Certified Associate; Logic Monitor Associate; Commvault Foundations; CompTIA A+, Server+, or Net+; Cisco CCNA; Microsoft MCSA or MCSE; RedHat RHCSA or RHCE
General knowledge of TCP/IP required and a detailed base of technical knowledge of PC hardware, operating systems, networks and communications protocols desired
Previous cabling experience (Copper/Coax/Fiber) a plus
Must be able to work around electrical and mechanical equipment to take readings
Must demonstrate personal motivation and enthusiasm; ability to work as an individual and a part of a team
Values continuous learning and self-improvement through industry certifications
Previous customer interaction experience via phone, email, and ticketing systems
Must possess problem solving abilities for complex problem resolution, identifying and resolving issues effectively
Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers alike
Able to handle multiple tasks and manage priorities while maintaining the ability to distinguish minimal impact from high impact problems with little direction
Must have a high degree of accuracy and attention to detail
Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer focused
Must have courteous and efficient telephone manner
Must be available to work all shifts
Excellent verbal, written, and interpersonal skills
Proficiency in using MS Office suite and Windows-based computer applications; ability to use MS Visio a plus
Key Competencies:
Customer service focused and portrays energy, professionalism and welcoming characteristics
Strong ability to work in a highly sensitive and confidential environment
Ability to meet deadlines and handle sensitive and pressured situations
Ability to identify issues and help develop strategy and tactical plans for various department initiatives
Ability to use good judgment and decision-making skills
Ability to use a PC, keyboard, and other standard office equipment
Ability to identify and update required changes to documentation and "how to" articles
Ability to identify and escalate issues based on severity
Ability to work amicably with a team to achieve common goals
About Segra:
Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Medical, dental, vision insurance
Life insurance
401(k) match
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Other details
Job Family25
Pay TypeHourly
Apply Now
Raleigh, NC, USA
Share this job: