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Cash App

Senior Machine Learning Engineer (Modeling), Personalization

Cash App, San Francisco, California, United States, 94199


It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

Machine Learning is an integral part of how we design products, operate, and pursue Cash App’s mission to serve the unbanked as well as disrupt traditional financial institutions. Our massive scale and deep trove of transaction data create an endless number of opportunities to use artificial intelligence to better understand our customers and offer new products and experiences that can improve their lives. We are a highly creative group that prefers to solve problems from first principles; we move quickly, make incremental changes, and deploy to production every day.

This role is part of Cash App's Personalization ML Team. This team aims to personalize every interaction that our customers have with Cash App. This team oversees all personalization Machine learning projects for Cash App & Afterpay, including recommendations, search retrieval/ranking, growth, incentives, and cross/up-sell.

You Will

Partner closely with product and marketing teams to build a tailored experience that helps drive growth, engagement and revenue for Cash AppBuild and deploy machine learning models across our personalization domain

You Have

Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field. A Master's degree is preferred6+ years of experience in machine learning, data analysis, or a related fieldStrong knowledge of machine learning algorithms and data analysis techniquesExcellent problem-solving skills and attention to detailStrong communication skills, with the ability to explain complex concepts to non-technical stakeholdersSearch & Recommendation experience

Technologies We Use and Teach

Python (NumPy, Pandas, sklearn, xgboost, TensorFlow, keras, etc.)MySQL, Snowflake, GCP/AWS and TableauDeep Learning (embeddings, two-tower, semantic search)

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A

$198,000—$297,000 USD

Zone B

$188,100—$282,100 USD

Zone C

$178,200—$267,400 USD

Zone D

$168,300—$252,500 USD

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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