General Manager

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking General Manager to join our amazing culture. In this role, you will be responsible for setting the strategic direction of your assigned market, developing and growing the business, and maintaining the existing business and customer base. The General Manager will work strategically and collaboratively with other Convergint Business Leaders supporting overall business development, account management, execution, and servicing of customers. The General Manager has ultimate financial accountability and responsibility for the business results. As a General Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.Who You AreYou have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional General Manager.What You’ll DoTo create, gain approval for, and ultimately ensure the business achieves the annual business plan by way of sales, revenue, and profitability goals.To report, adjust, and modify business plans and budgets throughout the year as necessary.To develop and gain agreement/sign off for all related business/department budgets.To manage and monitor customer/client satisfaction levels and provide interventions when deemed necessary.To monitor and maintain colleague satisfaction levels.Direct local recruiting, selection, and hiring activities of operations personnel in accordance with standard practices and working in conjunction with the HR Department and National Operations.To oversee and approve all colleague (in cooperation with HR) issues including offer letters, changes in policy, terminations, disciplinary issues, etc.To approve and control all company expenditures and ensure maintenance of all assets.To approve and control the intake of all “installed business” sales orders and ensure delivery of all installed business at or above booked/estimated margins.Ensure that all business operations – sales, service delivery, project management, risk management, human resources are conducted in compliance with established best practices, processes, and policies.Present a professional image of Convergint Technologies and act as an ambassador for the company both internally and externally.Conduct performance management throughout the year including annual performance evaluations and salary planning.Keep current on company products and policies; disseminate appropriate information in a timely manner to department personnel and enforce company policies when necessary.To adhere to and promote all safety programs in place at Convergint in all locations.Responsibility and accountability for business activity conducted through and on behalf of Convergint in their assigned location.Sales and operations teams assigned to support customer growth report directly into the role.The role provides support, guidance, counsel, direction, and management to each of the departments.Managing the organization consistent with the company’s published Values and Beliefs.Overall business strategies for the company are initiated by either the CEO/President and it is the GM’s responsibility to successfully implement and communicate these strategies throughout the organization.Performs other duties and responsibilities as requested or required.What You’ll NeedAdvanced oral and written communication skills are required, as is the need for effective project management skills, and the ability to manage and respond to behavioral and cultural change.Advanced coaching, mentoring, and staff development skills; solid leadership orientation.Extremely adaptable – responds effectively to changes in situation or information; ability to influence others and build consensus.Excellent analytical skills necessary to resolve problems and look for solutions.Strong skills in troubleshooting and handling complex or multiple jobs.Advanced financial analytical skills including cost control.Expert ability to facilitate a collaborative working environment for customers and team members.Excellent Microsoft Outlook, Project, Excel, Word, and PowerPoint skills.A strong understanding of the local market and local industry is required.Requirements:Education: College degree, trade school, or equivalent experience.Technical diploma and/or equivalent trade experience preferred.Diploma or bachelor's degree in management desirable.Minimum Experience: 10+ years Business/People Management.8 years in Financial Management, Sales Management, Operations/Project Management.Business/Market knowledge pertaining to one or all of Electronic Security, Fire Alarm & Life Safety, Healthcare Technologies, Communications, and Building Automation.Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

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