Shared Services Senior Manager

SHARED SERVICES SENIOR MANAGER WHAT IS THE OPPORTUNITY? The First Line of Defense (1LOD) Shared Services organization develops and maintains tools and resources to support Business Control Officers (BCOs) in carrying out their responsibilities in a consistent and coordinated manner

Shared Services teams serve BCO functions with reporting and analytics; assessment and standardization of risk and control practices; development of shared 1LOD risk and control procedures; and change management and socialization

Shared Services is heavily engaged in leading, managing and/or supporting regulatory and internal issue remediation.The Shared Services Senior Manager drives the enablement, adoption and maturation of effective non-financial risk and control practices in CNB's 1LOD

This role supports the Manager Shared Services with development and execution of strategies to meet regulatory and risk governance requirements while consistently delivering quality tools and resources

The Shared Services Senior Manager works closely with BCOs and other 1LOD Controls stakeholders; Royal Bank of Canada (RBC); CNB's second line of defense (2LOD) and third line of defense (3LOD); business lines and functional/support units; practice and project managers; implementation leads; change owners and professionals; and leaders and other stakeholders to understand and help solve complex and time-sensitive challenges

What you will do Shared Services team leadership and development

Maintains a high-performing team in a complex, fast-paced environment with overlapping, interdependent and critical regulatory and internal issue remediation projects

Provides focus and clarity in establishing team priorities and individual goals

Drives and rewards performance and supports career development

Identifies and escalates challenges, roadblocks and opportunities, and associated solutions, and addresses them as directed by the Manager, Shared Services

Expands awareness and influence of the 1LOD Controls Shared Services function and its value proposition to drive maturation and adoption of 1LOD’s roles and responsibilities with respect to non-financial risk and control practices, particularly around regulatory commitments

Serves as an active and visible resource to BCOs and leadership, recommending and/or providing advisory and other services as appropriate

Builds strong, collaborative relationships with delivery partners and fosters connections between businesses, functions, leaders, change enablement and adoption professionals, project managers, and other stakeholders to promote efficient and effective use of Shared Services capabilities and resources

Partners with appropriate Royal Bank of Canada (RBC) colleagues and teams on 1LOD risk and control best practices, tools, and adoption and enablement protocols

Leads the development and implementation of solutions for 1LOD risk and control data and reporting needs

Produces intelligence through querying data repositories, generating standing and ad hoc reports, and identifying trends through quantitative and qualitative analysis

Designs and implements analytical approaches and methodologies; interprets and summarizes results for senior management to use in data-driven decision-making

Leads and oversees the analysis and reporting of risk profiles, risk metrics, risk registers, risk and control self-assessments (RCSA), control performance, issue management, and operational risk events in alignment with governance requirements for risk data and reporting management

Manages a team that designs, implements and maintains Tableau dashboards for many of the aforementioned reporting and analytics

Works closely with BCO teams, 2LOD, and the Governance, Risk and Controls (GRC) Office to understand, manage, and execute on regulatory remediation commitments for metrics and reporting related to 1LOD adherence to governance requirements

Develops and maintains quality assurance protocols, key controls, and standard operating procedures (e.g., intake/scoping, business requirements, change management) for Shared Services Reporting & Analytics capabilities and outputs in alignment with requirements and expectations across lines of defense

Leads special projects as assigned, which may include the analysis, development, implementation and/or maturation of 1LOD risk and control data and reporting practices (e.g., sales practices, Culture and Conduct Risks reporting and analytics)

Understands and applies sound practices around data lineage, data quality and data stewardship

Ensures the Shared Services Reporting & Analytics team complies with governance requirements for data risk, reporting risk, data quality and analytics risk, data sourcing risk, and reporting and metrics

Manages End User Computing (EUC) tools and End User Developed Applications (EUDAs) as applicable and in alignment with governance requirements

Must-Have* Bachelor's Degree or equivalent 10+ years of progressive relevant experience leading large change, strategic execution, transformation and/or regulatory programs with a high level of complexity and uncertainty

5+ years of experience managing a portfolio of cross-enterprise programs/projects, ideally with significant regulatory components

5+ years of relevant experience managing teams of five or more

Skills and Knowledge 5+ years of experience in a head of function, or service or practice area lead, with staff performance management responsibility preferred

Financial services industry experience strongly preferred

Tools – Microsoft 365, analytics and/or project management tools; Archer GRC experience a plus

Strategic and tactical program transformation and implementation experience

Communication, presentation, and facilitation skills with a focus on engaging senior leaders and other key stakeholders across horizontals and verticals

Assessing and utilizing methodologies and aligning to audit and regulatory requirements or expectations

Demonstrated record of agile thinking and the ability to effectively influence and communicate

Superior written communications skills, with writing and editing experience strongly preferred

Demonstrated ability to think critically and facilitate change through collaborative effort

Strong interpersonal and verbal communication skills

Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines

Solid problem solving, analytical (including qualitative analysis), research, and quantitative skills

Compensation Starting base salary: $127,626 - $237,014 per year

Exact compensation may vary based on skills, experience, and location

This job is eligible for bonus and/or commissions

*To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues

Get an inside look at our Benefits and Perks

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law

ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024

Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C

and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets

City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves

*City National Bank does business in Miami and the state of Florida as CN Bank

For more information about City National, visit cnb.com.