Clark County Department of Aviation
IT Customer Support Specialist I/II
Clark County Department of Aviation, Las Vegas, Nevada, us, 89105
Salary:
$26.05 - $40.33 Hourly
Location :
Harry Reid International Airport - Las Vegas, NV
Job Type:
Full-Time
Job Number:
24-5927
Department:
Information Systems
Division:
Service Desk
Opening Date:
10/15/2024
Closing Date:
10/29/2024 5:01 PM Pacific
FLSA:
Non-Exempt
Max Number of Applicants:
250
ABOUT THE POSITION
The Clark County Department of Aviation is seeking qualified candidates to apply for the IT Customer Support Specialist I/II position on our Information Systems team. This entry-level position will provide essential phone support for the airports administrative systems utilizing Microsoft Windows operating systems, Microsoft Office applications, Adobe, Intune, and many other specialized departmental applications required for the airports operation. This position also provides support to all of the airport's public facing passenger processing systems including the Common Use Passenger Processing System (CUPPS), Common Use Self Service (CUSS) Kiosks, The Self-Pass Biometrics Processing System, CCTV System, Paging system and others vital to airport operations. This position works with user groups across the airport supporting the aforementioned computers systems, networks, and all related hardware and software providing initial troubleshooting and call routing to field technicians to troubleshoot, track and resolve a wide range of technical issues.
THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.
IT Customer Support Specialist I: $24.07 - $37.36IT Customer Support Specialist II: $26.05 - $40.33
The IT Customer Support Specialist I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to IT Customer Support Specialist II.
This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Human Resources.
Human Resources reserves the right to call only the most qualified applicants to the selection process.
MINIMUM REQUIREMENTS
Customer Support Specialist I - Equivalent to an Associate of Arts degree with major course work in computer science, information systems or a field related to the work AND two (2) years of full-time experience which involved the use of telecommunications or personal computers and various standard software applications.
Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.
Customer Support Specialist II - In addition to the above: Minimum of one (1) year of full-time experience providing hardware and software problem resolution and technical support to telecommunications and/or computer customers.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.
Pre-Employment Drug Testing:
Employment is contingent upon the results of a pre-employment drug examination.
Residency Requirement:
Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
Citizenship:
Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.Background Check:
Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.
Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten-year employment and five-year residency history record check and the ability to present original identity-based documentation in order to meet the requirements for a Security Seal.
PHYSICAL DEMANDS
Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
EXAMPLES OF DUTIES
Responds to telephone calls for assistance from customers regarding computer or telecommunication hardware and/or software problems. Places orders for service with contracted telecommunications vendors, including telephone, fax, and modem lines, dedicated circuits and ISDN lines. Ensures users have needed telephone and wireless systems and features. Analyzes and evaluates possible solutions to problems; advises customers regarding problem resolution and directs customers to take specific actions to define and resolve such problems; sends on-site assistance for problem resolution when the situation cannot be resolved over the telephone. Logs and tracks calls for support and prepares periodic or special reports regarding activities and highlighting problem trends. Provides technical assistance to County employees regarding the use and operation of a wide variety of computer hardware, software and peripheral equipment. Performs security administration by resetting passwords, creating, moving, and disabling user accounts for network operating systems and software applications. Prepares written documentation and instructions for customer use in an operational setting. Notifies systems development staff or vendor support staff when equipment maintenance or repair is apparently required. Reviews periodicals, product and system documentation and other written materials to maintain and update knowledge regarding hardware and software used by County customers; maintains a library of such information for departmental use. Proofreads and edits technical and non-technical materials prepared by others. May develop training materials and exercises; revises and updates curricula as required. May perform desktop publishing activities in publishing newsletters, creating brochures, writing user manuals or other related special projects. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Maintains files and may perform a variety of general office support work related to the activities of the unit. Uses standard office equipment and variety of computer hardware and software in the course of the work.
Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:
Alternative Work SchedulesMore Money in Your Pocket
100% Employer Paid Defined Benefit RetirementNo Social Security DeductionNo State Income Taxes
Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
- Employer pays 90% of premium
Pharmacy Benefits (30, 90-day retail or mail order fills)24/7 Telephone Advice Nurse - no employee costTeledoc, Doctoroo, and Dispatch Health
Retiree insurance - eligible after 5 years of serviceDentalVisionLife Insurance - Employer PaidAD&D - Employer PaidLong Term Disability - Employer PaidGenerous Leave Accruals that include:
12 Paid Holidays plus a Floating Birthday HolidayPaid Vacation LeavePaid Sick LeaveHoliday Leave
Other leave options
Catastrophic LeaveParental Leave - Up to 90 days
Tool Allowance for certain eligible positions.Wide Variety of Voluntary Benefits that include
Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.Trustmark - Permanent Life Insurance benefits and long-term care.Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insuranceTASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card AvailableMorgan Stanley - Deferred Compensation Plan
Employee Assistance ProgramOnsite Fitness CenterThe Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employerCommunity Volunteer OpportunitiesComprehensive training programWellness program
01
The following questions 1-8 will be used to assist in determining if candidates meet the minimum qualifications.Which describes your highest level of education?
Some High SchoolHigh School Diploma or GEDTrade School or Technical DegreeSome College (1-29 semester credits)Some College (30-59 semester credits)Some College (60-89 semester credits)Some College (90-120+ semester credits)Associate's DegreeBachelor's DegreeMaster's Degree or higherNone of the above
02
Please indicate the major of your degree that best qualifies you for this position.
BusinessComputer ScienceInformation SystemsPublic AdministrationOtherNot Applicable
03
If you indicated "Other" in question 2, please list what major your degree was in. Type N/A if this is not applicable to you.
04
Indicate your full-time professional experience involving the use of telecommunications.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
05
Indicate your full-time professional experience which involved the use of personal computers and various standard software applications.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
06
Please list the employer(s) on your application where your experience was obtained in questions 4-5. Type N/A if you have no related experience. See Template Below.
Employer Name:Job Title:Hours Worked Per Week:Dates of Employment:
07
Indicate your full-time professional experience providing hardware and software problem resolution and technical support to telecommunications and/or computer customers.
No ExperienceLess than 1 year1 to 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
08
Please list the employer(s) on your application where your experience was obtained in question 7. Type N/A if you have no related experience. See Template Below.
Employer Name:Job Title:Hours Worked Per Week:Dates of Employment:
09
The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.I understand that:A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;E) Assessment scores may be used to consider applicants for the selection process;F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.
I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "education" and "work history" sections details on my application and that scoring appeals will not be allowed for this recruitment.
10
Indicate your full-time professional experience providing phone support to end users while creating and routing support tickets in an enterprise ticketing solution such as Maximo, Service Now, Remedy, Jira, Zendesk, or other service management solutions.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
11
Indicate your full-time professional experience providing phone support to end users in support of Windows Desktop Operating Systems and Microsoft Office applications.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
12
Indicate your full-time professional experience in using personal computer hardware and software.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
13
Indicate your full-time professional experience providing mobile phone support to end users and utilizing MDM solutions such as Intune, Mas360, and Apple Business Manager to manager mobile devices.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
14
Indicate your full-time professional experience providing software support over the phone including the use of remote desktop software to aid in troubleshooting.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
15
Indicate your full-time professional experience guiding users through computer hardware troubleshooting over the phone.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
16
Indicate your full-time professional experience classifying service requests and incidents and coordinating incident response for field technicians, engineers and programmers.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
17
Indicate your full-time professional experience supporting Active Directory user account creation and password resets.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yeasMore than 5 years
18
Indicate your full-time professional experience generating reports from databases or researching incident history and creating reports.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
19
Indicate any full-time professional experience utilizing Maximo to process Service Requests, Incidents, Changes or Work orders.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
20
Indicate your full-time professional experience working in a professional call center environment, answering and routing calls and providing a high level of customer service.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
21
Do you currently hold a valid driver's license?
Yes, I currently hold a valid Nevada driver's license.Yes, I currently hold a valid driver's license from another state.No, I do not currently hold a valid driver's license.
Required Question
$26.05 - $40.33 Hourly
Location :
Harry Reid International Airport - Las Vegas, NV
Job Type:
Full-Time
Job Number:
24-5927
Department:
Information Systems
Division:
Service Desk
Opening Date:
10/15/2024
Closing Date:
10/29/2024 5:01 PM Pacific
FLSA:
Non-Exempt
Max Number of Applicants:
250
ABOUT THE POSITION
The Clark County Department of Aviation is seeking qualified candidates to apply for the IT Customer Support Specialist I/II position on our Information Systems team. This entry-level position will provide essential phone support for the airports administrative systems utilizing Microsoft Windows operating systems, Microsoft Office applications, Adobe, Intune, and many other specialized departmental applications required for the airports operation. This position also provides support to all of the airport's public facing passenger processing systems including the Common Use Passenger Processing System (CUPPS), Common Use Self Service (CUSS) Kiosks, The Self-Pass Biometrics Processing System, CCTV System, Paging system and others vital to airport operations. This position works with user groups across the airport supporting the aforementioned computers systems, networks, and all related hardware and software providing initial troubleshooting and call routing to field technicians to troubleshoot, track and resolve a wide range of technical issues.
THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.
IT Customer Support Specialist I: $24.07 - $37.36IT Customer Support Specialist II: $26.05 - $40.33
The IT Customer Support Specialist I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to IT Customer Support Specialist II.
This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Human Resources.
Human Resources reserves the right to call only the most qualified applicants to the selection process.
MINIMUM REQUIREMENTS
Customer Support Specialist I - Equivalent to an Associate of Arts degree with major course work in computer science, information systems or a field related to the work AND two (2) years of full-time experience which involved the use of telecommunications or personal computers and various standard software applications.
Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.
Customer Support Specialist II - In addition to the above: Minimum of one (1) year of full-time experience providing hardware and software problem resolution and technical support to telecommunications and/or computer customers.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.
Pre-Employment Drug Testing:
Employment is contingent upon the results of a pre-employment drug examination.
Residency Requirement:
Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
Citizenship:
Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.Background Check:
Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.
Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten-year employment and five-year residency history record check and the ability to present original identity-based documentation in order to meet the requirements for a Security Seal.
PHYSICAL DEMANDS
Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
EXAMPLES OF DUTIES
Responds to telephone calls for assistance from customers regarding computer or telecommunication hardware and/or software problems. Places orders for service with contracted telecommunications vendors, including telephone, fax, and modem lines, dedicated circuits and ISDN lines. Ensures users have needed telephone and wireless systems and features. Analyzes and evaluates possible solutions to problems; advises customers regarding problem resolution and directs customers to take specific actions to define and resolve such problems; sends on-site assistance for problem resolution when the situation cannot be resolved over the telephone. Logs and tracks calls for support and prepares periodic or special reports regarding activities and highlighting problem trends. Provides technical assistance to County employees regarding the use and operation of a wide variety of computer hardware, software and peripheral equipment. Performs security administration by resetting passwords, creating, moving, and disabling user accounts for network operating systems and software applications. Prepares written documentation and instructions for customer use in an operational setting. Notifies systems development staff or vendor support staff when equipment maintenance or repair is apparently required. Reviews periodicals, product and system documentation and other written materials to maintain and update knowledge regarding hardware and software used by County customers; maintains a library of such information for departmental use. Proofreads and edits technical and non-technical materials prepared by others. May develop training materials and exercises; revises and updates curricula as required. May perform desktop publishing activities in publishing newsletters, creating brochures, writing user manuals or other related special projects. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Maintains files and may perform a variety of general office support work related to the activities of the unit. Uses standard office equipment and variety of computer hardware and software in the course of the work.
Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:
Alternative Work SchedulesMore Money in Your Pocket
100% Employer Paid Defined Benefit RetirementNo Social Security DeductionNo State Income Taxes
Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
- Employer pays 90% of premium
Pharmacy Benefits (30, 90-day retail or mail order fills)24/7 Telephone Advice Nurse - no employee costTeledoc, Doctoroo, and Dispatch Health
Retiree insurance - eligible after 5 years of serviceDentalVisionLife Insurance - Employer PaidAD&D - Employer PaidLong Term Disability - Employer PaidGenerous Leave Accruals that include:
12 Paid Holidays plus a Floating Birthday HolidayPaid Vacation LeavePaid Sick LeaveHoliday Leave
Other leave options
Catastrophic LeaveParental Leave - Up to 90 days
Tool Allowance for certain eligible positions.Wide Variety of Voluntary Benefits that include
Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.Trustmark - Permanent Life Insurance benefits and long-term care.Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insuranceTASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card AvailableMorgan Stanley - Deferred Compensation Plan
Employee Assistance ProgramOnsite Fitness CenterThe Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employerCommunity Volunteer OpportunitiesComprehensive training programWellness program
01
The following questions 1-8 will be used to assist in determining if candidates meet the minimum qualifications.Which describes your highest level of education?
Some High SchoolHigh School Diploma or GEDTrade School or Technical DegreeSome College (1-29 semester credits)Some College (30-59 semester credits)Some College (60-89 semester credits)Some College (90-120+ semester credits)Associate's DegreeBachelor's DegreeMaster's Degree or higherNone of the above
02
Please indicate the major of your degree that best qualifies you for this position.
BusinessComputer ScienceInformation SystemsPublic AdministrationOtherNot Applicable
03
If you indicated "Other" in question 2, please list what major your degree was in. Type N/A if this is not applicable to you.
04
Indicate your full-time professional experience involving the use of telecommunications.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
05
Indicate your full-time professional experience which involved the use of personal computers and various standard software applications.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
06
Please list the employer(s) on your application where your experience was obtained in questions 4-5. Type N/A if you have no related experience. See Template Below.
Employer Name:Job Title:Hours Worked Per Week:Dates of Employment:
07
Indicate your full-time professional experience providing hardware and software problem resolution and technical support to telecommunications and/or computer customers.
No ExperienceLess than 1 year1 to 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
08
Please list the employer(s) on your application where your experience was obtained in question 7. Type N/A if you have no related experience. See Template Below.
Employer Name:Job Title:Hours Worked Per Week:Dates of Employment:
09
The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.I understand that:A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;E) Assessment scores may be used to consider applicants for the selection process;F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.
I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "education" and "work history" sections details on my application and that scoring appeals will not be allowed for this recruitment.
10
Indicate your full-time professional experience providing phone support to end users while creating and routing support tickets in an enterprise ticketing solution such as Maximo, Service Now, Remedy, Jira, Zendesk, or other service management solutions.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
11
Indicate your full-time professional experience providing phone support to end users in support of Windows Desktop Operating Systems and Microsoft Office applications.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
12
Indicate your full-time professional experience in using personal computer hardware and software.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
13
Indicate your full-time professional experience providing mobile phone support to end users and utilizing MDM solutions such as Intune, Mas360, and Apple Business Manager to manager mobile devices.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
14
Indicate your full-time professional experience providing software support over the phone including the use of remote desktop software to aid in troubleshooting.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
15
Indicate your full-time professional experience guiding users through computer hardware troubleshooting over the phone.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
16
Indicate your full-time professional experience classifying service requests and incidents and coordinating incident response for field technicians, engineers and programmers.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
17
Indicate your full-time professional experience supporting Active Directory user account creation and password resets.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yeasMore than 5 years
18
Indicate your full-time professional experience generating reports from databases or researching incident history and creating reports.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
19
Indicate any full-time professional experience utilizing Maximo to process Service Requests, Incidents, Changes or Work orders.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
20
Indicate your full-time professional experience working in a professional call center environment, answering and routing calls and providing a high level of customer service.
No ExperienceLess than 2 years2 to 3 years3 to 4 years4 to 5 yearsMore than 5 years
21
Do you currently hold a valid driver's license?
Yes, I currently hold a valid Nevada driver's license.Yes, I currently hold a valid driver's license from another state.No, I do not currently hold a valid driver's license.
Required Question