Operations and Support Technician

Job Type Full-timeDescriptionBasic Functions:Provides computer systems technical support for customers, both internal and external, in a Help Desk environment to include operating systems, communication software, desktop configuration, Intranet, Internet, security, end-user applications, and telephony. Performs daily operations maintenance work and develops processes to reduce production downtime and obtain greater proficiencies that result in a better customer experience.Principal Accountabilities (Essential Functions)1. Implements, documents, maintains, and supports SARMA's networks (LAN/WAN), operating systems, communication software, desktop configuration, server configuration, Intranet, Internet, security, end-user applications, and telephony in the most cost effective, timely, secure, and reliable manner. 2. Researches and provides recommendations for new and innovative technologies in areas of responsibility, and other related emerging technologies with direct benefit to business needs and within business parameters.3. Provides effective, responsive, and friendly service and support to both internal and external customers in areas of responsibility. Acts as problem solver by establishing a feedback mechanism to ensure that chronic problems are eliminated.4. Performs network backup, fine-tuning, and daily monitoring and maintenance tasks as needed. This includes activities such as resetting passwords, monitoring network traffic, and desktop/server imaging and installation.5. Develops a variety of technology operations reports that assist in managing performance in areas of responsibility.6. Acts as a customer support representative, investigates, and resolves network, hardware application, and database support requests. Coordinates with the appropriate technical resource within ISD to resolve issues if point of contact resolution is not successful.7. Performs other duties as assigned.RequirementsExperience, Knowledge and Skills Required (Know How)1. Intermediate-level experience maintaining computer software, hardware, and operations system.2. 2 years of direct experience in implementing Windows NT-based networks including local and remote networking.3. Working knowledge of Unix, and Linux.4. Ability to communicate with and understand the needs of non-technical customers.5. 2 years of experience in help desk or technical support techniques.6. Understanding of relational database technology and software design to assess their impact on operating systems and networks.7. Understanding of hardware designs and their interaction with operating systems and networks.8. Working knowledge of SQL and database connectivity standards.9. Self directed with strong ability to stay current with state-of-the-art technology.10. Strong communication and presentation skills.11. A+ Certification preferred. Salary Description $45,000-$60,000