Dutch Ridge Consulting Group LLC
Enterprise Service Desk Specialist
Dutch Ridge Consulting Group LLC, Ashburn, Virginia, United States, 22011
Enterprise Service Desk Specialist
Company Overview
Dutch Ridge Consulting Group, LLC (DRCG) is an ISO 9001:2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB). DRCG provides technical support staff at ten locations throughout the United States with corporate offices in Beaver, Pennsylvania and Ashburn, Virginia. DRCG offers expertise in Systems Integration (SI), Information Technology (IT) solutioning, Program Management, Risk Management, Business Process Reengineering (BPR), Requirements Engineering, Workflow Solutioning, and Business Consulting Services. Established in 2016, DRCG is 100% US owned, and has over 50 employees (97% hold a Secret clearance or higher). DRCG optimizes client investments by leveraging expertise to better manage the growth and transformation of existing IT environments.
Description
*Contingent on Contract Award*
Seeking a highly motivated Enterprise Service Desk Specialist to support a federal customer. Our team will provide network and IT infrastructure architecture and engineering consulting services, technical writing, day-to-day operations, system engineering for program enhancements, training, and support of the Information Technology (IT) program. The Enterprise Service Desk Specialist will support organizational users to include individuals with disabilities.
ResponsibilitiesProvide Tier 1 (basic) and Tier 2 (intermediate) supportMaintain detailed processes, activities, and escalation pathsProvide Help Desk SupportProvide end-to-end problem tracking and resolutionField support callsAssign trouble ticket to appropriate teamRecord problem summaries and maintain knowledge baseSubmit customer satisfaction surveysProvide file/print supportRequirements
Must have experience supporting individuals with disabilities including visual impairmentFive+ (5+) years of experienceBachelor's degree in relevant fieldExperience with enterprise systems and cloud systems (M365, AWS, Google)Experience with providing help desk support on IT hardware and softwareExperience with providing help desk support on applicationsExperience with accurately recording and tracking calls using help desk software
Location
Ashburn, VA and/or Remote
Company Overview
Dutch Ridge Consulting Group, LLC (DRCG) is an ISO 9001:2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB). DRCG provides technical support staff at ten locations throughout the United States with corporate offices in Beaver, Pennsylvania and Ashburn, Virginia. DRCG offers expertise in Systems Integration (SI), Information Technology (IT) solutioning, Program Management, Risk Management, Business Process Reengineering (BPR), Requirements Engineering, Workflow Solutioning, and Business Consulting Services. Established in 2016, DRCG is 100% US owned, and has over 50 employees (97% hold a Secret clearance or higher). DRCG optimizes client investments by leveraging expertise to better manage the growth and transformation of existing IT environments.
Description
*Contingent on Contract Award*
Seeking a highly motivated Enterprise Service Desk Specialist to support a federal customer. Our team will provide network and IT infrastructure architecture and engineering consulting services, technical writing, day-to-day operations, system engineering for program enhancements, training, and support of the Information Technology (IT) program. The Enterprise Service Desk Specialist will support organizational users to include individuals with disabilities.
ResponsibilitiesProvide Tier 1 (basic) and Tier 2 (intermediate) supportMaintain detailed processes, activities, and escalation pathsProvide Help Desk SupportProvide end-to-end problem tracking and resolutionField support callsAssign trouble ticket to appropriate teamRecord problem summaries and maintain knowledge baseSubmit customer satisfaction surveysProvide file/print supportRequirements
Must have experience supporting individuals with disabilities including visual impairmentFive+ (5+) years of experienceBachelor's degree in relevant fieldExperience with enterprise systems and cloud systems (M365, AWS, Google)Experience with providing help desk support on IT hardware and softwareExperience with providing help desk support on applicationsExperience with accurately recording and tracking calls using help desk software
Location
Ashburn, VA and/or Remote