Ciber
Meditech Laboratory Applications Analyst
Ciber, Troy, Michigan, United States, 48083
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Title: Meditech Laboratory Applications Analyst
Job Description:
The Meditech Laboratory Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Meditech application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst's primary goal is to build and maintain laboratory orders and related functionality for a reference lab interface. Strong communication and teamwork skills are required. This position works under general supervision.
Primary Responsibilities:
Design, Develop and maintain Lab Orders and related functionality in Meditech Client/Server EHR.Responsible for building and maintaining Laboratory tests/orders.Responsible for building and maintaining Laboratory functionality, including but not limited to service resource modifications, reference ranges, labels, scanning devices, medical device interfaces along with aliasing and error codes.Provide end-user support for hospital applications and systems.Support and maintain Meditech application dictionaries and configurations.Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.Review, schedule, test, implement and document any system modifications, upgrades or application changes.Troubleshoot system issues to resolution and provide timely and high-quality customer service.Escalate issues to vendor as needed and monitor vendor tickets for resolution.Work with client users and functional teams as needed.Adheres to change management process for break fix and any system changes.Performs system testing to ensure that all product functions work as designed.Assist in documenting detailed description of user needs, program functions and steps required to develop or modify computer programs.Documents all build activities in conjunction with updating vendor provided applications specifications and perform integration and unit testing; adhere to version control processes.Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements of a system administrator.Ability to evaluate and analyze EHR features and functionality for problem resolution.Provide support for the correct operational and clinical processes aligned with client's best practices.May exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.Successfully engages in multiple initiatives simultaneously.Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.Other duties as assigned.Knowledge, Skills and Abilities (KSAs):
Meditech build, testing and implementation experience.A minimum of three (3) years of application analysis and coordination experience, OR five (5) years of professional/technical experience in health care involving clinical workflow/operations or clinical systems support preferred.Knowledge of Laboratory processes and workflows required.Experience building and supporting Meditech Client/Server Laboratory modules.Experience with Meditech Client/Server 5.67 a plus.Excellent troubleshooting skills, with the ability to communicate resolutions to customers.Excellent communication, interpersonal, and organization skills.Excellent client, vendor, project team, and employee relationship skills.Well-developed analytical, problem-solving, and multi-tasking skills.Strong work ethic, team and customer service orientation, proven dependability and promptness.Education and Experience:
Bachelor's degree in Computer Science, Information Technology or equivalent education and experience and,5 to 7 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.5 to 7 years of experience with maintenance and support of Meditech Client/Server Laboratory modulesExperience building or maintaining a reference lab interface is preferredPrevious Healthcare Industry Experience Required.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Title: Meditech Laboratory Applications Analyst
Job Description:
The Meditech Laboratory Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Meditech application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst's primary goal is to build and maintain laboratory orders and related functionality for a reference lab interface. Strong communication and teamwork skills are required. This position works under general supervision.
Primary Responsibilities:
Design, Develop and maintain Lab Orders and related functionality in Meditech Client/Server EHR.Responsible for building and maintaining Laboratory tests/orders.Responsible for building and maintaining Laboratory functionality, including but not limited to service resource modifications, reference ranges, labels, scanning devices, medical device interfaces along with aliasing and error codes.Provide end-user support for hospital applications and systems.Support and maintain Meditech application dictionaries and configurations.Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.Review, schedule, test, implement and document any system modifications, upgrades or application changes.Troubleshoot system issues to resolution and provide timely and high-quality customer service.Escalate issues to vendor as needed and monitor vendor tickets for resolution.Work with client users and functional teams as needed.Adheres to change management process for break fix and any system changes.Performs system testing to ensure that all product functions work as designed.Assist in documenting detailed description of user needs, program functions and steps required to develop or modify computer programs.Documents all build activities in conjunction with updating vendor provided applications specifications and perform integration and unit testing; adhere to version control processes.Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements of a system administrator.Ability to evaluate and analyze EHR features and functionality for problem resolution.Provide support for the correct operational and clinical processes aligned with client's best practices.May exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.Successfully engages in multiple initiatives simultaneously.Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.Other duties as assigned.Knowledge, Skills and Abilities (KSAs):
Meditech build, testing and implementation experience.A minimum of three (3) years of application analysis and coordination experience, OR five (5) years of professional/technical experience in health care involving clinical workflow/operations or clinical systems support preferred.Knowledge of Laboratory processes and workflows required.Experience building and supporting Meditech Client/Server Laboratory modules.Experience with Meditech Client/Server 5.67 a plus.Excellent troubleshooting skills, with the ability to communicate resolutions to customers.Excellent communication, interpersonal, and organization skills.Excellent client, vendor, project team, and employee relationship skills.Well-developed analytical, problem-solving, and multi-tasking skills.Strong work ethic, team and customer service orientation, proven dependability and promptness.Education and Experience:
Bachelor's degree in Computer Science, Information Technology or equivalent education and experience and,5 to 7 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.5 to 7 years of experience with maintenance and support of Meditech Client/Server Laboratory modulesExperience building or maintaining a reference lab interface is preferredPrevious Healthcare Industry Experience Required.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.