System Analyst

2+ years of related work experienceBachelors degree in computer science, information management systems, business administration, or related fieldExperience with supporting and/or managing IT projects including infrastructure projectsExperience in end-to-end analysis, design, implementation, and support of applications involving COTS & SaaSExperience supporting and/or managing multiple, cross-functional IT projects to ensure timely progress against project budget, schedule and resource plansExperience with Agile and SDLC projects, and/or Operations involving production application maintenance, support, and business operationsUnderstanding of Agile methodology and experience participating in stand ups, retrospectives, demos and sprintsGathering project requirements and translating them into user stories with detailed acceptance criteria based on business-driven functionality and technical capabilitiesStrong analytical and process design skills; ability to define data requirements and integration optionsEffective communications with business personnel to understand existing processes and define future processesAbility to work independently with a technical and/or infrastructure teamsStrong problem solving and excellent verbal and written communication skillsExperience with technically troubleshooting system or product issuesHigh level understanding of cloud, hardware, software, and infrastructure technologies (networking, file systems, databases etc.,)The projects are related to business applications and capabilities used by Chief Administrative Office (CAO) & Legal business Divisions that leverage mostly COTS and SaaS solutions.In addition to providing business and systems analysis and related tasks on projects, the candidate shall be a primary liaison with business partners. The candidate shall also participate in assigned maintenance, operational, and other business support tactical activities to deliver value to the department and customers.The work falls into three primary categories:A. Delivery Planning and Implementation:Work on and/or lead multiple tasks in support of one or more projects that use traditional waterfall or Agile methodologiesEngage with business and IT stakeholders to identify, understand, document, and review business and nonfunctional scope, requirements, and processesResearch and evaluate different technology solutions involving COTS/SaaS or custom build or a combination of bothParticipate in cost-benefit analysis for business solutions based upon approved scope, assumptions, constraints, and evaluationsCollaborate with project managers, developers, test analysts, engineers, and other stakeholders through the project lifecycle, and assist in project status reporting and communicationsDevelop test plans to ensure accurate and reliable product validationProvide support, guidance, and clarity to testing and business teams during system and user acceptance testingAccountable for ensuring IT related work efforts are completed on time and equipment is purchased, installed and validated to meet project Go-Live datesBe an active Subject Matter Expertise (SME) on the business use of solutions, systems, and associated processesB. Maintenance, Operations, and Business Support:Support impact analysis related to applications maintenance and support wherever applicable and assignedLead and/or support assigned ad-hoc activities related to business technology, analysis requests, and vulnerability remediationSupport operational activities to streamline and optimize teams performance and efficiencyEnsure minimal reliance on manual work and focus more on automationPrepare process and training documentation of all processes as neededC. Leadership and Communication:Collaborate effectively with IT, business, and vendor project stakeholders to ensure successful product implementations and adoptionsWork proactively, independently or as part of a teamPositively adapt to a rapidly growing and changing environment, while working under pressure